宾客关系主管 Guest Relations Supervisor

·         Plans and co-ordinates the provision of friendly, efficient services to guests
 

·         计划与协调对客人的服务。

·         Traces relevant statistics about clientele

·         跟踪并统计有关客人的资料。

·         Greets Guests upon arrival

·         在客人到来时，迎接客人。

·         Rooming Guests

·         引领客人到房间。

·         Assists all departments in being receptive to the needs of guests

·         协助其他部门满足客人提出的要求。

·         Assists staff with language and culture

·         帮助其他同事了解语言及文化。

·         Attends recreation activities when necessary

·         在需要时，参加文娱活动。

·         Plans and conducts group and function rundown meetings

·         有计划地组织、安排团队会议。

·         Assists in any other duties when required by the loyalty manager

·         协助客户忠诚经理，完成其它职责。

·         Provides feedback from Guests to loyalty manager for action     

·         给客户忠诚经理提供客人的反馈

·         To walk the talk about customer delight and be a role model for your team with regards to “customer Delights”.  

·         在酒店和部门内部作为典范以达到使客人喜出望外

·         Pays special attention to VIP, IRC and Long Staying Guest.

·         特别要重视贵宾客人，优悦会会员和常住客人。     

·         Leads and guides team, ensures a strong and motivated team. Coaches, counsels and ensures disciplines, provides a clear guidance on daily work duties.  

·         确保一个强有力的有动力的团队。指导，建议和确保纪律严明。在日常工作中提供清晰的指导原则。

·         Effectively listens to and assists staff with problems.   

·         有效地聆听和帮助员工的一些问题

·         Displays a positive and passionate attitude towards the accomplishment of department goals and achievements.   

·         展示积极和热情的态度来完成部门的目标