Public Area Attendant - InterContinental Boston

Do you see yourself as a Public Area Attendant?

When you’re a part of IHG, you’re more than your job title. And that’s what we love – the individual talents, interests and dreams that make you who you are. Join us and we won’t expect you to conform to any stereotype – because we know that a team with different perspectives and passions can only make us stronger.

HOTEL OVERVIEW: For 70 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette.  As part of the largest luxury hotel brand in the world, InterContinental® Boston is a landmark of luxury; top rated on Trip Advisor for Boston hotels, named one of the ‘Best Hotels in the World' by Condé Nast Traveler magazine, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors.  We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental® Boston.

YOUR DAY TO DAY 

At InterContinental Hotels & Resorts^® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
  of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Clean and service the assigned public areas according to established quality standards and procedures. Assist with uniform and laundry duties.

• Inspect and clean assigned areas according to established standards and procedures. Areas  include public restrooms, lobby area, public phone areas, vending areas, hotel entrance and perimeter, elevators, swimming pool area, sun deck, fitness centre, business centre, employee areas and restrooms, banquet rooms, offices and others.
• Mop and clean floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas. High dusting, vacuuming and window cleaning is also required. Replace all used supplies, linen and amenities.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log any lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Sort uniforms, assist with colleague uniform requests.
• Pick up, and arrange for all off-site guest dry cleaning. Assist with in house guest laundry.
• Assist houseperson with guest calls as needed.
• May regularly assist with deep cleaning projects.
• Assist with other duties as assigned.

WHAT WE NEED FROM YOU

Minimum: Basic reading, writing, and math skills.  Some housekeeping experience required. Ability to speak and understand English is a must.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 75 pounds and pushing and or pulling approximately 100 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling, 

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees. 
• Basic reading, writing, and math abilities are utilized often when reading assignments, completing checklists, replacing linens and amenities.
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to represent the key duties and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.