Assistant Front Office Manager - Hotel Indigo Los Angeles
酒店品牌：英迪格酒店®
地点：美国，加利福尼亚州，洛杉矶
Hotel: IN - Los Angeles Downtown (LAXFS), 899 Francisco St, 90017
Job number: 163556
Your Day to Day
Responsible for providing supportive functional assistance to Front Office as well as other departments; interacting with guests and other stakeholders within the property.
Accountable for maintaining efficient and seamless operations in Front Office, as well as supporting other operational departments when necessary. Acting as Manager on Duty in the hotel during specific time periods (including late evening, night, and early morning). May be required to work overnight shifts, acting as Night Manager, when needed.
Additional responsibilities:
- Develop systems that measure the cost effectiveness of the department, by introducing tracking procedures that enable effective control of the running costs of the department
- Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
- Manage financial transactions within hotel policies and procedures
- Analyze and approve discounts and rebates.
- Ensure front line colleagues comply with selling strategy techniques and revenue maximization
- Responsible to drive the Front Office team in achieving the monthly upselling, Ambassador and IHG Rewards enrollment targets
- Effectively manage staffing costs by preparing efficient work schedules for function in line with legal requirements
- Work within the company’s HR regulations to ensure the departmental performance of staff is productive
- Respond to, log and follow up with all guest queries and complaints, ensuring that they are resolved; resulting in optimum guest satisfaction. Analyze guests' complaint patterns and implement preventive action plans in liaison with other operational departments
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
- Be prepared and equipped to meet the diverse cultural needs of guests from around the world
- Effectively manage overbooking situations, and carry-out book-outs as necessary following the guidelines as directed by Director of Front Office in liaison with Revenue and Sales department
- Monitors HeartBeat results, secret shopper audits and implements action plans to improve results
- Ensure maximum team involvement in the HeartBeat program in order to obtain higher results
- Ensures VIPs, Ambassadors and IHG Rewards guests receive special recognition and personalized attention
- Assists Reception and Guest Relations during busy times. Supporting the operations to ensure optimal guest experience
- Checks billing instructions and monitors guest credit
- Along with Front Office leadership, meet and greet guests as needed
- Perform tasks as directed by the Manager in pursuit of the achievement of business goals
What We Need From You
- Bachelor’s degree/higher education qualification/equivalent in Hotel Management/Business Administration or 3 years of Front Office/Guest Service experience including management experience.
Must speak fluent English; Other language preferred.
This job requires ability to perform the following:
- Communication skills; demonstrate ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently
- Problem solving, reasoning, motivating, organizational and training abilities are used often
- May be required to work during nights, weekends, and/or holidays
What We Offer
$34.44 is the hourly pay rate for this role based on your experience.
We offer a comprehensive package of benefits including paid time off, medical/dental, vision insurance, 401K, and many other benefits to eligible employees.
Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please click “Apply” and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
我们是谁
虽然不完全符合所有要求，但仍然认为自己非常适合这份工作？ 除非您点击 "申请 "按钮，否则我们永远不会知道。 今天就与我们一起开始您的旅程。
重要信息：
- 列出的薪资范围是从最低到最高的薪资范围，我们真诚地相信在发布此职位时我们会支付该薪资。 我们最终支付的金额可能会高于或低于公布的范围，并且该范围将来可能会进行修改。 员工在薪酬范围内的薪酬位置将基于多种因素，包括相关教育、资格、证书、经验、技能、资历、地理位置、绩效、轮班、旅行要求、基于销售或收入的指标以及业务或组织需求。
- 任何薪酬金额，除非其被改变、既得且可确定，否则均不被视为工资或补偿。 任何奖金、佣金或可分配给特定员工的其他形式补偿的金额和可用性均由公司自行决定，除非并直至支付为止，公司可根据法律自行决定进行修改。
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