Associate Manager, Greater China Hotel Finance Service
Hotel Brand: IHG Corporate
Location: China, Shanghai, Shanghai
Address: 上海市, Shanghai, Shanghai, China
Job number: A561261738
The Associate Manager, Greater China Hotel Finance Service, supports the delivery of high-quality finance shared services across multiple hotel units, including P2P, T&E, AR reconciliation and GL activities. This role focuses on product implementation, day-to-day service execution, process standardization, issue resolution, stakeholder support and continuous improvement to ensure efficient, compliant and consistent operations across the portfolio.
Your day to day
Service Delivery and Operations
• Support daily delivery of finance shared services across assigned hotel portfolio, ensuring transactions are processed accurately and within agreed timelines.
• Monitor service performance, identify operational issues and coordinate timely resolution with internal teams and stakeholders.
• Assist month-end activities, reconciliations, reporting and exception management to support accurate financial records.
Process Management and Continuous Improvement
• Execute standardized processes and support implementation of SOPs, controls and service guidelines across shared service activities.
• Analyze recurring issues, process gaps and service trends, and recommend practical improvements to enhance efficiency, accuracy and user experience.
• Participate in system, process or hotel onboarding initiatives, including testing, training and post-implementation stabilization support.
Team Support and Stakeholder Collaboration
• Provide day-to-day guidance to analysts or specialists, support workload coordination and contribute to team capability building.
• Build effective working relationships with hotels, business partners and cross-functional teams to ensure responsive service delivery and clear communication.
Service Quality and Compliance
• Ensure activities are performed in line with internal policies, controls and regulatory requirements, and support audit or compliance requests as needed.
• Support service quality reviews, track KPIs and customer feedback, and contribute to actions that improve service consistency and stakeholder satisfaction.
What we need from you
Work Experience
• 2+ years of experience in finance, accounting or shared services, preferably within hospitality or multi-unit operations.
• Solid hands-on experience in finance processes such as P2P, T&E, AR reconciliation, GL, month-end close or service transition activities.
• Experience supporting process improvement, SOP implementation, controls execution and stakeholder coordination.
Skills
• Good understanding of accounting principles, internal controls and shared service operations.
• Strong analytical, problem-solving and organizational skills with attention to detail and service quality.
• Effective communication and stakeholder management skills, with the ability to work across hotel, finance and cross-functional teams.
• Proficiency in ERP systems, Microsoft Excel and reporting tools; familiarity with hotel finance systems and automation tools is an advantage.
• Bachelor’s degree in Finance, Accounting, Business or a related discipline.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
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