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商业激活专家

地点： 墨西哥，瓜达拉哈拉墨西哥，瓜达拉哈拉

Address: 1 - Corp Guadalajara, Ontario #1050, Col., 44630

Job number: 158519

2482x804 销售支持和有效性
2482x804 销售支持和有效性


 

Location: Guadalajara, Mexico | Hybrid 4 days in the office- Business Edge Customer Activation Specialist 

 

At IHG, we believe in creating exceptional experiences – for our guests and for our people. We are looking for a Customer Activation Specialist to proactively engage with newly enrolled IHG Business Edge B2B customers to ensure they quickly reach their potential. 

 

Role Summary 
 
The Customer Activation Specialist is responsible for engaging and activating newly enrolled IHG Business Edge customers, helping them understand program benefits and guiding them through the activation process to drive early engagement and bookings. 
 
This role is ideal for someone with hospitality or hotel operations experience who enjoys building relationships with customers and delivering excellent service. Candidates with backgrounds in Front Desk, Guest Services, Reservations, Hotel Sales, or similar hotel-facing roles are highly encouraged to apply. 
 
 
Key Responsibilities 

  • Proactively engage newly enrolled customers through outbound communication to support account activation and encourage immediate program usage

  • Guide customers through the onboarding and activation process, answering initial questions related to bookings, rates, and program benefits

  • Develop a strong understanding of IHG programs including IHG Business Edge, IHG One Rewards, and IHG Business Rewards

  • Apply hospitality knowledge to provide a positive and consultative customer experience

  • Partner closely with Program Managers, Business Development Managers, and cross-functional teams to ensure accounts are activated quickly and smoothly

  • Identify high-potential accounts and escalate risks or delays when needed

  • Maintain accurate customer records and activity updates within CRM platforms such as Salesforce

  • Support customer engagement initiatives and tailor communication based on customer needs

 
What We’re Looking For

  • Previous experience in hospitality, hotel operations, front desk, guest services, reservations, hotel sales, or customer-facing hotel roles preferred

  • Strong communication and relationship-building skills

  • Comfortable making proactive outbound calls and engaging customers directly

  • Ability to work independently while managing multiple accounts and priorities

  • Experience using CRM platforms such as Salesforce preferred

  • Strong attention to detail and organizational skills

  • Business-level fluency in written and spoken English

 

Join us and make an impact where it matters. Apply today and help us build on the success of IHG Business Edge.

 

If you're interested, please apply with your resume in English

我们是谁

在洲际酒店集团及度假村，我们共同努力在全球范围内提供真正的优质服务。 洲际酒店集团在全球设有公司办事处和超过 6,000 个酒店目的地，在洲际酒店集团工作是拓宽您视野的最佳方式。 您将体验到我们独特的文化和出色的同事，他们将为您提供支持和激励。 无论您处于职业生涯的哪个阶段，无论您想要实现什么目标，IHG 都为您提供众多企业机会供您选择。

近年来，我们对公司进行了变革。我们雄心勃勃，致力于提高业绩并持续关注增长，从而成为宾客和业主喜爱的首选酒店公司。

我们的核心业务是酒店业，我们重视联系，团结帮助我们培养一种独特的归属感，同时也提高了工作效率。这就是为什么在洲际酒店集团，我们为同事提供灵活性和平衡性——以混合方式工作，将办公室和远程工作相结合。我们认识到每个角色都是不同的，这就是为什么领导者与团队合作来确定他们如何以及何时合作。

我们提供各种礼遇，旨在帮助您享受最好的工作生活。 这些措施包括我们众多物业提供的令人印象深刻的发展空间折扣、全年的充电日和志愿服务日。 通过我们的 myWellbeing 框架，我们致力于支持您的健康、生活方式和工作场所的福祉。 我们提供一种独特且包容的文化，在这里，总有自我空间可以归属、成长和发挥作用。

我们的使命是欢迎所有人并创建包容性的团队，我们寻求同存异并鼓励同事全身心投入工作。 洲际酒店集团酒店及度假村为求职者和员工提供平等的就业机会，不分种族、肤色、宗教、性别、性取向、性别认同、国籍、受保护的退伍军人身份、残疾或任何其他受适用法律保护的类别。 我们提倡信任、支持和接受的文化。 始终欢迎不同的背景、经历和观点。

虽然不完全符合所有要求，但仍然认为自己非常适合这份工作？ 除非您点击 "申请 "按钮，否则我们永远不会知道。 今天就与我们一起开始您的旅程。

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