餐飲服務主管

Manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures.

· 管理一家或更多全服务餐饮营业场所日常经营工作及协调特别的活动。确保符合服务的规范和运营的程序。

· Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

· 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

o 监督部门工作标准和程序手册中列出的各项规范的贯彻执行。

o Adhere to opening and closing procedures

o 遵守开始营业和结束营业的程序。

o Adhere to bill paying procedures

o 遵守规定的结账程序。

o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc

o 有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。

o Personally meet and farewell a minimum of 80% of your customers

o 亲自迎送80%以上的客人。

o Encourage and motivate staff to provide optimum service during all shifts

o 激励在岗员工为客人提供卓越的服务。

· Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile

· 与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。

· Develop and implement Promotions Calendar for F&B products in restaurant

· 在餐厅制定和执行餐饮产品促销活动日历。

· Manage special event concepts

· 特别活动的概念管理工作。

· Anticipate market changes and review operations when necessary

· 善于预测市场的变化情况，并在必要时审评运营工作。

· Conduct competitor analysis

· 对竞争对手进行分析。

· Create positive publicity opportunities

· 创造良好的公众宣传机会。

· Manage customer database and utilize effectively

· 管理顾客数据库并有效的加以使用。

· Up-sell property facilities

· 推销酒店的设施。

· Actively pursue cost saving measures

· 积极的实行节约成本的方法。

· Recycle wherever possible

· 尽可能再利用能源。

· Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific

· 在竞标过程中与销售经理密切合作争取新的客户；特别是餐饮部门的客户。

· Manage wage and beverage cost

· 管理工资和饮料成本。

· Forecasting

· 进行预测工作。

· Stock control

· 有效的控制存货。

· Analyze food and beverage statistics through point of sale system

· 通过销售点销售系统分析餐饮统计数据。

· Works with Superior on manpower planning and management needs

· 和上级领导一起进行人力规划和管理需求。

· Works with Superior in the preparation and management of the Department’s budget

和上级领导一起编制和管理部门预算

.Required Skills –

技能要求

· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

· 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。

· Problem solving, reasoning, motivating, organizational and training abilities.

· 具有解决问题，推理，号召，组织和培训能力

· Good writing skills

· 具有良好的写作技能

· Leadership Skills

· 具有领导能力

Qualifications –

学历

· Diploma in Hotel Management, Food & Beverage, or related field.

· 酒店管理，餐饮或相关专业的大专学历。