助理行政管家助理行政管家

• Assist in managing the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.  Serve as Executive Housekeeper in his/her absence.
• 协助管理客房部和洗衣房的日常工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。在行政管家缺席时代理其工作。

At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success.  To help them we need you to stay One Step Ahead and:

• Create confidence– by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. 
• Encourage success– by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
• Make it happen– by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

在皇冠假日®酒店，我们希望感觉自己可以做到最好，能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们，我们需要您先行一步，用心服务并：

• 建立信任 – 成为您所在领域的专家；言行得体，随机应变，应宾客的需求提供量身定做式的服务。
• 鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标，认可赞赏他们，确保宾客得到尊重和重视，并体验到他们的非凡地位。提供周详方案，令宾客轻松无忧。
• 梦想成真 – 观察预见宾客的要求和潜在需求，主动负责地达成宾客所需。善用资源，团队协作，尽力协助宾客获得成功。

FINANCIAL RETURNS财务回报

• Works with Superior Director of Finance in the preparation and management of the Department’s budget. 
• 与上级领导和财务总监一起编制和管理部门预算。
• Ensures that consumption of guest supplies is under control
• 确保客用品的消耗得到控制。

OUR PEOPLE员工团队

• Acts on behalf of the Executive Housekeeper in his / her absence as assigned
• 当行政管家缺席时代理其工作。
• Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department
• 坚持就影响客房部工作的各种问题向行政管家进行汇报 。
• Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
• 协助监督和控制客房部的相关工作程序，包括失物招领、钥匙管理、安全和紧急情况处理工作程序以及关于工作人员及客人健康和安全的规定。
• Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
• 进行具体时间安排，由主管据此对所有客房区域，包括入住和未入住的房间进行日常视察。
• Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
• 定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
• Supervises outside contractors to ensure contractual compliance
• 对外来承包商进行监督，以确保合同合规。
• Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
• 除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• 对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。
• Follows up on progress of agenda items covered in regular meetings
• 对日常会议上讨论的议程事项的进展程度进行跟进。
• Works with the Executive Housekeeper on routine cleaning programs including general cleans, etc 
• 与行政管家一起管理例行清扫活动，包括大清等。

GUEST EXPERIENCE宾客体验

• Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
• 确保客房部工作人员熟悉酒店的各项内部设施，可以向客人提供各种协助。
• Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
• 监督客房部工作人员，确保客人得到及时和礼貌的服务。
• Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
• 监督客房部工作人员，确保客房，特别是优悦会会员、熟客和其它贵宾的客房得到特别重视。

RESPONSIBLE BUSINESS企业责任

• Works with Superior and Human Resources on manpower planning and management needs
• 与上级领导和人力资源部一起进行人力规划和管理需求。
• Complies with Hotel’s health, safety and hygiene policies and adheres to conduct personal grooming  and hygiene standards 
• 遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准。

• This possession is to assist the Executive Housekeeper for effective management of the Housekeeping department, cost control and improve guest and employee satisfaction.
• 该岗位是协助行政管家对整个部门进行有效的管理，控制部门成本，提高客人和员工的满意度。
• Set up training course and on target 
• 设计部门培训,以落实完成

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 具有沟通技巧；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Able to speak, read and write English
• 具有说，读和写英语的能力。
• Good writing skills
• 具有良好写作技能
• Proficient in the use of Microsoft Office 
• 熟练使用微软办公软件
• Problem solving, reasoning, motivating, organizational and training abilities
• 具有解决问题，推理，号召，组织和培训能力
• Strong Leadership skills in managing teams
• 在管理队伍中有很强的领导技能
• Diploma in Hotel Administration, Hotel Management or equivalent
• 具有酒店行政管理，酒店管理或相关的大专学历。
• 3 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience. 
• 需在相似规模酒店拥有3年客房工作经验，其中包括主管经验。
• Maybe need to work in the night, weekends and holidays.
• 可能需要在夜间、周末和假日期间上班。

The statements in this job description are intended to describe the essential nature and level ofwork being performed. They are not intendedto be ALL responsibilities or qualifications of the job.

此职位描述所陈述的只是该项工作的核心内容和主要层面，这些并未涵盖该岗位的全部职责或资历要求。