麗晶酒店俱樂部助理經理
- As an Assistant Regent Club Manager you oversee the daily operation of Regent Club, Dedicated Regent Experience Agents and VIP services, ensuring the Regent standards and service behaviours are delivered conformed to the brand ambitions and promise.
- To share the Regent’s vision of luxury, ensure product quality standards are met and that Regent Club team delivers the best service to all Regent Club guests according to the resort’s and IHG’s business objectives.
- You constantly engage with guests and make sure that the service level is exceeding guests expectations. If occurred, handle guests issues with most care and professionalism.
- You are responsible for delivering outstanding level of personalized service to all Club guests, espeacially VIPs, ensuring the team is engaging and acting with thoughtful kindness at all times.
- You make sure that guest experience with each outlet in the resort is well pre-arranged by the team, the communication is clearly established.
- You ensure all guest special requests and preferences are recognized by the team and across the resort by related departments.
- Pay attention to smallest details, make sure that the Regent Club Lounge is well manned, fully set up and that the ambience reflects the mood from day to evening adhering to Regent standards.
- Create storng relationships with all department to ensure curating of a harmonious flow for all guests during their stay.
- Lead and develop the team by having regular check-in conversations, conducting trainings and involving the team members in driving resort goals.
- Make sure that your team members are aware of their responsibilities, company and individual goals.
- Perform any other duties which may be assigned by the higher management from time to time.
我們是誰
近半世紀以來，房客一直透過麗晶飯店及度假村的大門隆重登場。 我們的現代飯店和度假村系列誕生於 1970 年，為您提供寧靜而美妙的住宿體驗。 對於最有經驗的旅客來說，逸衡的體驗超越了喧囂和魅力。 邀請人生最美麗的時刻。 我們是傳奇的創新奢華品牌，透過在精選酒店和度假村中激發全新視角，重新構想現代酒店業。 麗晶酒店的同事是親切的主人，他們充滿勇氣和活力，為賓客提供有意義的時刻，帶來最好的房客體驗。
不太滿足每一項要求，但仍然相信您非常適合這份工作？ 除非您點擊“應用”按鈕，否則我們永遠不會知道。 今天就和我們一起開始您的旅程。
