助理夜班經理
飯店品牌：皇冠假日飯店 Hotels & Resort
地點：澳洲、南澳、阿德雷德
酒店：CP - Adelaide (ADLAD), 27 Frome Street, 5000
Job number: 167739
No two nights are the same - you might be settling in a late arrival, calming a frustrated guest, or working through an unexpected system issue.
You'll keep a close eye on the audit as it comes together, ready to step in if something doesn't add up.
When required, you'll step into the Night Manager's role directly — making confident, independent decisions to keep the hotel well supported through the night.
You’ll primarily be responsible for:
Guest Experience & Operations
•Lead the overnight Front Office operation, ensuring guests receive prompt, professional and personalised service.
•Respond to guest concerns and operational issues, using sound judgement to resolve matters or escalate appropriately.
•Oversee Reception, Concierge and Porter operations and ensure service standards are consistently maintained.
•Monitor Front Office and public areas, addressing presentation, maintenance, safety or operational issues promptly.
•Ensure VIP, regular and IHG Rewards guests receive appropriate recognition and benefits.
•Champion IHG Rewards enrolment, brand standards and True Hospitality service behaviours.
•Conduct effective overnight handovers and communicate key operational matters to the day team.
•Ensure all hotel health, safety, security, compliance and brand requirements are followed.
People
•Lead, coach and support Front Office colleagues, providing regular feedback and guidance to build capability and performance.
•Ensure colleagues have the training, tools and resources required to deliver their roles confidently.
•Support recruitment, onboarding, development and succession planning within the Front Office team.
•Promote teamwork and effective communication across Front Office and wider hotel departments.
•Support the management of performance, conduct and other people matters in line with hotel policies and procedures.
Financial
•Complete and/or oversee the night audit and preparation of daily financial reports.
•Reconcile revenue, transactions, guest accounts and cashier balances, investigating and resolving discrepancies.
•Monitor guest credit, billing instructions and financial transactions in line with hotel policies and controls.
•Support labour management, rostering and timesheet approvals in line with business requirements.
•Identify opportunities to maximise revenue through upselling, walk-ins and other Front Office revenue streams.
•Maintain accurate cash handling and audit records.
Responsible Business
•Promote a safe environment for guests and colleagues and respond appropriately to hazards or incidents.
•Ensure health, safety, security and wellbeing procedures are followed and required actions are addressed.
•Support a culture of responsible and compliant hotel operations.
我們是誰
加入皇冠假日酒店，世界上最大、最受歡迎的高級酒店品牌之一。 皇冠假日酒店在全球各地擁有 420 多家酒店，是商務、休閒或兩者兼而有之的完美基地。 我們精心設計了我們的空間，以鼓勵、支持和慶祝良好的聯繫。 我們也熱衷於會議和活動，是連結國內和全球團體的值得信賴和有價值的合作夥伴。
我們的品牌服務風格「敢於連結」是專為連結而設計。 專為人類設計，而不是無名的客人或同事。 仍然很專業，但在情感層面上觸動了客人。 同事們發揮主動性並發揮自己的個性，因為他們對客人的體驗產生了至關重要的影響。 皇冠假日酒店每位同事的職責是建立難忘的情感聯繫，每位領導者的工作就是創造一個可以實現這種聯繫的環境。
不太滿足每一項要求，但仍然相信您非常適合這份工作？ 除非您點擊“應用”按鈕，否則我們永遠不會知道。 今天就和我們一起開始您的旅程。
