Bell Staff - Crowne Plaza Resort Guam

Job Requirement:

1. Must be able to work in Guam USA without any restrictions - US Citizenz, US Permanent Residents and Residents of Federated States of Micronesia.
2. Must have Guam Chauffer's License.
3. Must be flexible to work all shifts.
4. Hotel Bell Service Agent experience preferred.

What’s the job?

There’s nothing more welcoming than a friendly smile. You will be a helpful host, a local expert and a proud brand ambassador. Greet and welcome all guests courteously and professionally. Take care in handling their personal belongings. Provide information and assistance to guests and support the guest relations teams. 

Your-day-to-day

People

• Promote and maintain a safe and positive workplace.
• Support Guest Relations team as needed.
• Maintain regular and consistent attendance, appearance and attitude.
• Promote teamwork and quality service through regular communication and coordination with managers, team members, and other departments.

Financial

• Ensure guests are greeted warmly and professionally and assist guests with their luggage and personal belongings.
• Assist to ensure that guests are taken care of during their visit so they are happy to return.

Guest Experience

• Provide information about local features, shopping, events, and recreational destinations.
• Receive and store guest luggage and maintain accurate logs accordingly.
• Load and unload luggage and ensure proper handling.
• Enhance guest experience by responding timely to guest requests.
• Respond timely and appropriately to guest request and complaints.
• Make appropriate service recovery gestures in accordance with established guidelines.
• Be familiar with repeat guests and IHG Rewards Club members and ensure proper handling.
• Provide transportation services for guests such as to and from the airport or as assigned.

Responsible Business

• Be familiar with emergency response plans and be able to execute accordingly.
• Ensure that work area is neat, organized and clean.
• Adhere to and ensure compliance of all Resort and Departmental policies.
• Ensure any potential or real hazard is reported appropriately and immediately.
• Perform other duties as assigned.

What we need from you

Education - High School Diploma or equivalent 

Service years - Hotel Bell Service Agent experinece preferred

Knowledge and skills

• Communication skills are utilized a significant amount of time when interacting with guests and employees. 
• Basic math skills, reading, and writing are used when completing paperwork.
• Must be able to work nights, weekends, holidays, and during inclement weather.
• Must be able to obtain a vehicle operator license.
• Excellent interpersonal skills to build relationships internally and externally.

Language - Fluent in English (speaking, listening, reading and writing)

Preferred (if required)

• Must possess valid AB/G license
• Regularly carrying or lifting items weighing up to 75 pounds
• Frequently standing and walking around the property
• Bending, stooping, kneeling 

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role. 

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives. 

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans