Busperson, Banquets - InterContinental Mark Hopkins

About Us

Perched atop historic Nob Hill, our luxury hotel has welcomed distinguished guests, celebrations, and memorable events for generations. Known for timeless elegance, exceptional service, and legendary hospitality, we take pride in creating unforgettable experiences for every guest. Joining our team means becoming part of a legacy built on service excellence, teamwork, and genuine hospitality.

This position is represented by Unite Here! Local 2

About the Role

The Banquet Busser supports exceptional dining experiences by maintaining clean, organized, and beautifully presented banquet tables and service areas. Working closely with banquet servers, culinary colleagues, and stewarding, this position assists with table preparation, clearing, replenishment, and event breakdown.

With attention to detail, a welcoming demeanor, and a strong sense of teamwork, the Banquet Busser contributes to the seamless, attentive service expected in a luxury hotel.

A little about your day to day 

Table Preparation and Presentation

Assist with setting banquet tables according to Banquet Event Orders, service instructions, and hotel standards.
Arrange and inspect linens, china, glassware, silverware, and other tabletop items for cleanliness and proper placement.
Prepare water stations, service stations, trays, and other assigned supplies before each event.
Participate in pre-event briefings to understand event details, service timing, and assigned responsibilities.
Report missing supplies, damaged items, or presentation concerns promptly.

Service Support and Guest Care

Support banquet servers throughout plated meals, buffets, receptions, and other catered events.
Serve and replenish water and other designated nonalcoholic beverages as assigned.
Clear used china, glassware, silverware, and service items discreetly, following established service sequences and guest cues.
Maintain clean and orderly tables throughout the event while minimizing interruptions to guests.
Assist with replenishing buffet service ware and supplies, coordinating with servers and culinary colleagues.
Respond courteously to guest requests and communicate needs to the appropriate team member.
Refer questions about ingredients, allergens, and dietary accommodations to the designated server or culinary leader.

Cleanliness and Event Breakdown

Transport soiled dishes and service items safely to designated stewarding areas.
Sort and handle china, glassware, silverware, and linens according to hotel procedures.
Keep service stations, trays, and assigned work areas clean and organized.
Address spills promptly, following safety procedures and requesting assistance when needed.
Assist with clearing tables, removing linens, and resetting dining areas between events.
Return clean supplies and equipment to designated storage locations.

Teamwork and Operational Standards

Communicate effectively with banquet servers, captains, culinary colleagues, and stewarding to support coordinated service.
Anticipate service needs and replenish supplies before shortages affect the guest experience.
Handle hotel equipment carefully to minimize breakage and loss.
Follow food safety, sanitation, hygiene, and safe equipment-handling procedures.
Maintain clear service pathways and report hazards, injuries, and damaged equipment promptly.
Maintain professional grooming, appearance, and conduct consistent with luxury hospitality standards.
Perform other related duties as assigned.

Qualifications

Previous bussing, food service, banquet, or hospitality experience preferred.
Commitment to attentive guest service and teamwork.
Strong attention to cleanliness, presentation, and detail.
Ability to follow instructions and established service standards.
Ability to prioritize tasks and maintain a steady pace during busy events.
Communication skills sufficient to understand assignments, respond to guests, and coordinate with colleagues.
Willingness to complete required food safety and position-specific training.

Physical Requirements and Work Environment

Frequent standing, walking, bending, reaching, and movement throughout banquet and service areas.
Regular lifting, carrying, and balancing of trays, dishware, linens, and service supplies.
Pushing and pulling service carts using safe handling practices.
Exposure to food, beverages, cleaning products, noise, and varying temperatures.
Ability to move heavy or bulky items safely using appropriate equipment and team assistance. 
Schedule Requirements
Must be available to work a flexible schedule based on event and business needs, including early mornings, evenings, weekends, and holidays.

Service Expectations
Demonstrate care in every detail, maintain polished table presentation, and support colleagues with responsive, thoughtful service that helps every event flow seamlessly.

What We Offer

The hourly pay for this role is $24.11. This is only applicable for jobs to be performed at InterContinental Mark Hopkins in San Francisco, CA. 

Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most important, we'll give you room to be yourself. 

So, what's your passion? Please click “Apply” and tell us how you could bring your individual skills to IHG.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered.