拉斯阿爾卡麥米娜阿拉伯洲際度假村及水療中心 俱樂部酒廊 (VIP) 經理
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Club Lounge Manager to take ownership of delivering exceptional first impressions – managing everything.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
- Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements.
- Seeking verbal feedback from VIP guests on a regular basis and responding to all guest queries in a timely and efficient manner
- Keeping close contact with VIP guests for feedback, complaints, and compliments – and following it up
- Managing, recording, and resolving guest or customer complaints promptly
- Keeping other operating departments in the loop with important VIP/Club Lounge matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
- Keep the Club Lounge colleagues informed on the daily operational activities and challenges and provide all information relevant to their job duties through meetings, handover, and logbook.
- Coordinate the scheduling and work of all subordinates to ensure guest satisfaction and compliance with the standards.
- Ensure the Club Lounge team are up to date with core and essential trainings; and a continuous succession planning program is in place.
- Manage performance of team through IHG tools ensuring all colleagues receive regular performance feedback, quarterly check in conversations, annual performance review and that team member development plans are in place.
- Overseeing all disciplinary procedures in line with Resort guidelines.
- Lead the team by example by promoting and maintaining a safe and positive workplace.
- Communicating both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectation.
- Ensuring all colleagues have completed relevant training and are confident with all aspects of their role.
- Managing the shift, you are working, dealing with complex guest requests or complaints, and making sure all tasks within the Team have been completed.
What We need from you:
● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
● Minimum one year experience as Club Lounge or Guest Experience Manager in a 5 Star Luxury Hotel
● Experience in a resort is an added advantage
● Excellent interpersonal and guest relations skills
● Ability to lead a diverse team
● Excellent English communication skills, written and verbal
● Other languages preferred
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
在洲際酒店集團，我們做出了承諾。 作為世界領先的酒店集團之一，我們致力於提供真正的善待之道。 讓我們的客人和同事無論身在何處都感到受歡迎、受到關心、認可和尊重。 想成為旅程的一部分嗎？
作為世界上第一個也是最全球化的豪華酒店品牌，洲際酒店及度假村自1940 年代以來一直是國際旅行的先驅，我們熱衷於在真正令人印象深刻的環境中分享我們著名的國際專業知識和文化智慧。 我們都為成為洲際®品牌的真正大使而感到自豪，並成為該品牌的一部分，您將擁有對旅行的渴望、對文化的熱情和對多樣性的欣賞。 我們為那些尋求更豐富的世界視角的人們創造鼓舞人心的體驗。 如果您想擁抱充滿機會的世界，我們歡迎您來到世界上最國際化的豪華飯店品牌。
不太滿足每一項要求，但仍然相信您非常適合這份工作？ 除非您點擊“應用”按鈕，否則我們永遠不會知道。 今天就和我們一起開始您的旅程。
