Cluster Senior Sales Manager - Corporate

Job Scope

Ensure the highest standard of Customer Care and Service at all times.

Promote the desired work culture around our Winning Ways; Do the right thing, show we care, aim higher, Celebrate difference and Work better together.

Self-Management

* Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

* Comply with Company Grooming Standards

* Comply with Time and Attendance Policies

* Actively participate in training and development programs and maximize opportunities for self-development

Customer Service

*Demonstrate service attributes in accordance with industry expectations and company standards including:

* Being attentive to Guests

* Accurately and promptly fulfilling Guests requests

 *Anticipate Guests needs

* Maintain a high level of knowledge which affects the Guest experience

* Demonstrating a ‘service’ attitude

*Taking appropriate action to resolve guest complaints

* Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

* Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

Health, Safety and Security

* Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same

* Familiarize yourself with emergency and evacuation procedures

* Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes

Financial Management

* Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure

* On an ongoing basis, control and Analyse departmental costs to ensure performance against budget, implementing corrective measures where necessary to produce positive business results

* Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements

People Management

* Work with your Line Manager to ensure the departmental performance of staff is productive. Duties include:

* Participate in staff recruitment

* Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member

* Provide input for performance review discussions in line with company guidelines

* Ensure new staff complete their Orientation program on a timely basis

* Assist with the preparation of efficient departmental work schedules

*Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance

* In the absence of your Manager, conduct effective staff briefings to communicate guest requirements and shift priorities

Operational Knowledge

* Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets

* Recycle where-ever possible and enforce cost saving measures where appropriate

General

* Comply with the Company’s Corporate Code of Conduct

* Familiarize yourself with the company values and model desired behaviors

* Perform tasks as directed by the Manager in pursuit of the achievement of business goals