銷售與市場總監

Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers   

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance 

Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently 

Recommend or initiate any HR elated actions where needed  

Drive a great working environment for teams to thrive – connect departments to create sense of one team  

Help guests - you’ll be happy to help if someone needs assistance with a request or complaint  

Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience  

Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services  

Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients 

Hit all personal/team sales goals and maximize profitability 

Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans

Help prepare the departmental budget and financial plans including the hotel marketing plan  

Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales 

Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan 

Raise the awareness and reputation of your hotel and the brand locally 

Identify improvements to marketing activities and overall hotel sales performance and work with other departments 

Ad-hoc duties – unexpected moments when we have to pull together to get a task done