值班經理 - 新加坡洲際酒店
YOUR DAY TO DAY
- Assists in controlling and monitoring departmental costs on an ongoing basis to ensure performance against budget
- Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
- Prepares and administers detailed on boarding program for new staff. Provide input for probation and formal performance appraisal discussions in line with company guidelines
- Regularly communicates with staff and maintains good relations. Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
- Hotel Representative - Create a positive hotel image in every interaction with internal and external customers while always adhering to hotel brand standards. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Maintain high level of product knowledge of special programs, events and current Hotel information in the hotel in order to recognize and respond to guests needs
- Reports directly to and communicates with the Rooms Division Manager and/or Assistant Rooms Division Manager on all pertinent matters affecting guest service and hotel operations.
- Supervises and directs Reception and Reservations personnel. Supports and assists Front Office personnel and all departments at peak periods. Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention, personal recognition throughout the hotel and responding to guest needs and resolves related problems
- Financial Aspect - Promotes inter-hotel sales and in-house facilities. Ensures front line staffs comply with FIT marketing techniques and maximize sales. Checks billing instructions and monitors guest credit along with analyzing/approving discounts, rebates, refunds
- Crisis Management - Takes action with the Property Management Systems (PMS) in emergency situation and fully conversant with all hotel emergency procedures.
WHAT WE NEED FROM YOU
- Diploma or equivalent in Hotel Management, Marketing, or related field.
- Minimum 1 year of relevant experience or similar capacity, or an equivalent combination of education and work-related experience.
- Related experience in a luxury hotel is preferred.
- Strong presentation, communication, written and oral skills
- Adaptable in shifting working schedules and may be required to work nights, weekends, and/or holidays.
- Strong interpersonal skills to develop and foster beneficial relationships
- High level of passion, enthusiasm and drive for result
- High level of common sense and high skill of problem solving and decision making
- Problem solving, analytical, reasoning, motivating, organizational and training abilities
- Career switchers are welcome/At least 2 years of managerial experience in the service industry
在洲際酒店集團,我們做出了承諾。 作為世界領先的酒店集團之一,我們致力於提供真正的善待之道。 讓我們的客人和同事無論身在何處都感到受歡迎、受到關心、認可和尊重。 想成為旅程的一部分嗎?
作為世界上第一個也是最全球化的豪華酒店品牌,洲際酒店及度假村自1940 年代以來一直是國際旅行的先驅,我們熱衷於在真正令人印象深刻的環境中分享我們著名的國際專業知識和文化智慧。 我們都為成為洲際®品牌的真正大使而感到自豪,並成為該品牌的一部分,您將擁有對旅行的渴望、對文化的熱情和對多樣性的欣賞。 我們為那些尋求更豐富的世界視角的人們創造鼓舞人心的體驗。 如果您想擁抱充滿機會的世界,我們歡迎您來到世界上最國際化的豪華飯店品牌。
不太滿足每一項要求,但仍然相信您非常適合這份工作? 除非您點擊“應用”按鈕,否則我們永遠不會知道。 今天就和我們一起開始您的旅程。