前廳經理（萬象假日酒店）

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Laos, Vientiane

飯店：永珍（VTECP），農都努村三森泰路 20 號永珍（VTECP）01000

職位編號： 124725

應用

如果您認為此工作不合適，請單擊此處。

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

● Engaging with guests to build personal relationships and remedy any complaints

● Conducting regular front office inspections to ensure we’re making the right first impression

● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

● Training team members on PBX procedures and taking the lead during an emergency or crisis

● Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What We need from you:

● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration

● 3 years of Front Office/Guest Service experience including management experience

● Must speak fluent English

● Other languages preferred

● Pre-Opening experience preferred

What you can expect from us:

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us at Holiday Inn & Suite Vientiane, and you’ll become part of our ever-growing IHG family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Please send your update cv to: pareesa.jiannitithorn@ihg.com
The shortlisted candidates will be contacted for further interview appointment.

在洲際酒店集團，我們做出了承諾。作為世界領先的酒店集團之一，我們致力於提供真正的善待之道。讓我們的客人和同事無論身在何處都感到受歡迎、受到關心、認可和尊重。想成為旅程的一部分嗎？

加入皇冠假日酒店，世界上最大、最受歡迎的高級酒店品牌之一。皇冠假日酒店在全球各地擁有 420 多家酒店，是商務、休閒或兩者兼而有之的完美基地。我們精心設計了我們的空間，以鼓勵、支持和慶祝良好的聯繫。我們也熱衷於會議和活動，是連結國內和全球團體的值得信賴和有價值的合作夥伴。

我們的品牌服務風格「敢於連結」是專為連結而設計。專為人類設計，而不是無名的客人或同事。仍然很專業，但在情感層面上觸動了客人。同事們發揮主動性並發揮自己的個性，因為他們對客人的體驗產生了至關重要的影響。皇冠假日酒店每位同事的職責是建立難忘的情感聯繫，每位領導者的工作就是創造一個可以實現這種聯繫的環境。

不太滿足每一項要求，但仍然相信您非常適合這份工作？除非您點擊“應用”按鈕，否則我們永遠不會知道。今天就和我們一起開始您的旅程。

應用

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前廳經理（萬象假日酒店）