Guest Experience Internship

        Your day-to-day

• Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.

• Check guests in, provide information on hotel services and room location.

• Ensure required identification is taken from guests at check-in in line with local legislative requirements

• Answer phones in a prompt and courteous manner.

• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

• Accommodating general and unique requests.

   

  What we need from you

• Currently studying a bachelor’s degree in hospitality or related field.
• Possibility to sign an agreement with your school for at least 4 months preferably. 
• Previous hotel knowledge and experience in operational departments will be valuable.
• Must be fluent in English.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.