Guest Relation Team Member (Japanese) ゲストリレーションチームメンバー（勤務地：ホテルクラウンプラザバンコク）

• Guest Relation Team Member (Japanese)

ゲストリレーションチームメンバー（勤務地：ホテルクラウンプラザバンコク）

We believe every plate tells a story. So, we’re searching for an Executive Chef with a palate for serving up truly memorable dishes. Whenever and wherever our guests choose to dine. Behind the scenes, you’ll ensure quality, maintain high standards and keep the kitchen running smoothly.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Serving as the main point of contact for Japanese Guests and ensuring hotel departments are fully briefed on their requirements

● Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner

● Keeping close contact with guests for feedback, complaints and compliments – and following it up

● Managing, recording and resolving guest or customer complaints promptly

● Keeping other departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office 

What We need from you:

● Excellent verbal and written communication skills in Japanese & English 

● Ability to deal with difficult interactions and work under pressure

● Managerial experience working in a customer service function

● Flexibility to respond to a variety of different work situations

● A passion for delivering an exceptional level of guest service

At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title. At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,431 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Crowne Plaza Bangkok Lumpini Park 

Tel: +66 2632 9000 Ext. 4007

Email to Director of HR:  Pimporn.chairungruang@ihg.com