Guest Service Associate Housekeeping - Holiday Inn Express Bengaluru Whitefield

Key Responsibilities

• Clean and service guest rooms, bathrooms, corridors, and assigned public areas as per hotel SOPs and brand standards.
• Replace linens, towels, guest supplies, and room amenities.
• Ensure all rooms are maintained in a neat, hygienic, and presentable condition.
• Report maintenance issues, damages, or lost & found items to the supervisor immediately.
• Follow daily room assignment sheets and complete tasks within the required time.
• Maintain proper usage of cleaning chemicals, equipment, and machinery.
• Ensure compliance with hotel safety, hygiene, and sanitation standards.
• Provide courteous and professional service to guests at all times.
• Coordinate with Front Office and Engineering departments whenever required.
• Attend departmental briefings and training sessions regularly.
• Follow grooming and attendance standards as per hotel policy.

Skills & Competencies

• Good communication and interpersonal skills.
• Basic knowledge of housekeeping procedures and cleaning methods.
• Ability to work in shifts and under pressure.
• Team-oriented attitude with attention to detail.
• Positive guest service approach.

Educational Qualification

• Minimum: 10th / 12th Pass or Hotel Management background preferred.

Experience

• Fresher or 0–2 years of experience in Housekeeping operations in hotels.