Guest Services Senior 賓客服務主管
- Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
- 调查关于电信服务部及话务员和技术人员的投诉并采取相应措施
- Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
- 制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施
- Establishes and maintains effective employee relations
- 与员工建立并保持良好的工作关系
- Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
- 对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好
- Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
- 确保所有电信设备的维护均得到有效外包，并对其实施预防性维护
- Maintains up to date list of all telecommunication equipment
- 更新列有所有电信设备的清单
- Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
- 监测程控交换机，语音邮件，通信呼叫统计软件的运转情况，并將设备运转报告的登記在日志上
- Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
- 就软件出现的问题进行调查，并向供应商提交报告，与酒店系统部经理协调界面问题的解决
- Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
- 保持适当记录，以处理酒店计费系统中的电话，并按照品牌最低标准保持客房情况记录
- Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
- 保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照
- Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
- 进行程控交换机数据库编程以及常规服务变更，以控制所有酒店内所有电话机的服务等级
- Prepares and controls departmental budgeted
- 准备并控制部门预算
- Performs related duties and special projects as assigned
- 完成被分派的相关工作任务和特殊项目
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- 进行交接班说明工作，确定了解酒店活动和运营要求
- Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration
- 在考虑酒店入住情况和预测以及大规模的团组活动的前提下，为电话服务部员工准备高效的工作计划，安排节日和假日
- Works with Superior and Human Resources on manpower planning and management needs
- 与上级领导和人力资源部一起进行人力规划和管理需求。
- Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
- 与上级领导和财务总监一起编制和管理部门预算。
在洲際酒店集團，我們做出了承諾。 作為世界領先的酒店集團之一，我們致力於提供真正的善待之道。 讓我們的客人和同事無論身在何處都感到受歡迎、受到關心、認可和尊重。 想成為旅程的一部分嗎？
voco 品牌在您值得信賴的酒店中得以體現，但又足夠與眾不同且充滿樂趣。 不那麼擁擠的飯店，讓人感覺很舒服，可以放鬆，然後繼續放鬆。 酒店以永續發展為基礎，我們像照顧客人和同事一樣關心地球。
不太滿足每一項要求，但仍然相信您非常適合這份工作？ 除非您點擊“應用”按鈕，否則我們永遠不會知道。 今天就和我們一起開始您的旅程。
