Head of PMS Products
地點：美國，喬治亞州，亞特蘭大
地址： 1 - Corp Atlanta Ravinia, Three Ravinia Drive, 套房 100, 30346
Job number: 166721
The Role
The Head of PMS Products is accountable for defining and delivering IHG’s global Property Management System (PMS) product portfolio. Lead the PMS roadmap, vendor ecosystem, and global product deployment to elevate hotel operations, owner satisfaction, and guest experiences, and to advance AI‑enabled innovation aligned to the Connected Property Platforms strategy.
Your Day-to-Day
- Define and own the global PMS product strategy and roadmap, ensuring alignment with enterprise hotel technology priorities, owner needs, brand standards, and the Connected Property Platforms strategy.
- Lead end-to-end PMS lifecycle management across regions and brands, including requirements, configuration, product deployment, adoption, and continuous improvement.
- Direct technical and functional requirements for PMS platforms, ensuring integration with reservations, POS, payments, yield management, loyalty, guest-facing platforms, global architecture, and data strategy.
- Oversee user acceptance testing, hotel pilots, beta deployments, rollout readiness, and global deployment governance to ensure PMS programs meet quality, adoption, and performance standards.
- Drive AI-enabled innovation within PMS to advance personalization, automation, predictive operations, intelligent service capabilities, and improved hotel and guest experiences.
- Manage PMS vendors, strategic partners, portfolio financials, annual business planning, and on-budget delivery, serving as the conduit to TBM for program and project financials.
- Lead, develop, and align the global PMS product team while maintaining portfolio visibility, centralized solution repositories, standard reporting, risk reviews, and agile delivery practices.
What We Need from You
- Bachelor’s degree required (Master’s preferred) in Hotel Management, Computer Science, Information Systems, Business, IT, or Project Management, or equivalent combination of education and progressive work experience.
- 12+ years progressive experience in hospitality technology with deep hands-on knowledge of Property Management Systems and adjacent hotel systems; proven track record managing global product portfolios and large-scale product deployments across multiple cultures, vendors, and owners; experience driving AI and digital transformation in hospitality; demonstrated strategic proficiency in program management over large, complex IT programs including financial management, agile delivery, and portfolio reporting.
- Deep expertise in PMS and hotel technology ecosystems (CRS, POS, payments, yield management, guest platforms); product management and agile delivery; enterprise architecture, integration, and cloud platforms; AI and advanced analytics applications in hospitality; vendor management; agile development methodology and coaching; IT program and financial management including TBM, application delivery standards, and on-budget/on-time delivery; strong influencing, analytical, leadership, and communication skills.
Location – Remote. This expectation may be adjusted to evolve with the changing needs of the business.
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我們是誰
在洲際酒店集團酒店及度假村，我們共同努力在全球範圍內提供真正的友善待客之道。 洲際酒店集團在全球設有公司辦公室和 6,000 多個酒店目的地，在 IHG 就職是開闊您視野的完美途徑。 您將體驗我們獨特的文化和傑出的同事，他們將支持和激發您。 無論您處於職業生涯的哪個階段，無論您想要實現什麼目標，洲際酒店集團都有大量企業機會可供選擇，總有您專屬的客房。
近年來，我們已經改變了我們的公司。我們雄心勃勃，致力於提高業績並持續專注於成長，從而成為房客和業主喜愛的首選酒店公司。
我們是一家酒店業務的核心，重視聯繫，並且在一起有助於我們培養獨特的歸屬感，同時也支持生產力。這就是為什麼 IHG，我們為同事提供靈活性和平衡的原因 — 以混合方式工作，集體地融合辦公室和遠程工作。我們認識到每個角色都是不同的，這就是為什麼領導者與團隊合作來決定他們如何和何時進行合作的原因。
我們提供各種禮遇，旨在幫助您過上最好的工作生活。 其中包括我們眾多酒店的令人印象深刻的客房折扣、全年充電日和志願服務日。 通過我們的 MyWellbeing 框架，我們致力於支持您的健康，生活方式和工作場所的福祉。 我們提供獨特且包容的文化，總有您專屬的客房可以歸屬、成長並有所作為。
我們的使命是歡迎所有人，創造包容性團隊，頌揚與眾不同，鼓勵同事在工作中全力以赴。 IHG ®洲際酒店集團為申請人和員工提供平等的就業機會，不考慮種族、膚色、宗教、性別、性取向、性別認同、國籍、受保護的退伍軍人身份、殘疾或任何其他受適用法律保護的類別。 我們促進信任、支持和接受的文化。 始終歡迎不同的背景、經驗和觀點。
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重要資訊：
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