家政協調員

Your day to day

• To Order all guest room amenities, Cleaning chemicals and other consumables

• Following up on all the guest by performing courtesy calls to ensure the guest experience is high

• To Update the productivity reports

• To Update all the deep cleaning and other operational data sheet

• Coordinate the daily allocation of guest rooms and public areas to Housekeeping Attendants, ensuring balanced workloads    and operational efficiency.

• Maintain clear and timely communication between the Housekeeping Office, Housekeeping team, Front Office, Engineering,    Laundry, and other departments to support seamless hotel operations.

• Monitor room status updates and ensure guest rooms are cleaned, inspected, and released in a timely manner.

• Manage and maintain the Lost & Found process, ensuring all items are accurately logged, securely stored, and returned to    guests in accordance with IHG policies.

• Prepare daily housekeeping reports, including room assignments, room status, productivity, and other operational records.

• Respond promptly to guest requests and coordinate with the housekeeping team to ensure exceptional service and guest      satisfaction.

• Anticipate guest needs and consistently exceed expectations by delivering timely, personalized, and professional service.

•Ensure compliance with IHG brand standards, hotel policies, and health, safety, and security procedures.

• Maintain accurate housekeeping records, filing systems, and administrative documentation.

• Assist with scheduling, attendance records, and other departmental administrative tasks as required.

• Coordinate with Engineering to report and follow up on maintenance issues in guest rooms and public areas.

• Support the Housekeeping leadership team with daily operations, special projects, inventories, and departmental initiatives.

• Promote a positive, professional, and collaborative working environment while demonstrating IHG's Winning Ways and  service culture.

GENERAL

PERSONAL CHARACTERISTICS

Education

Experience

Technical

Personal Attributes