客房服務協調員 - 假日飯店新加坡小印度

JOB OVERVIEW

To providing exceptional quality and service to our guests. The Housekeeping Coordinator is to assign rooms requests to room attendants and supports the overall day-to-day efficiency of the housekeeping operation. As a point of contact with the guest, the desk attendant plays a vital role in terms of guest perception.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Works with Executive Housekeeper in the preparation and management of the Department’s inventory controlling.

PEOPLE:

• The housekeeping coordinator acts as the main point of contact in the housekeeping operation.
• This position assigns rooms to room attendants, dispatches houseman and runners on the requests and supports the overall day-to-day efficiency of the housekeeping operation. 
• Record every telephone call in a log book noting the action taken, who is responsible and whom the call was received by. Guest requests have the highest priority. May also handle guest requests for the laundry department.
• Transfer calls to various departments. 
• Organize the housekeeping office, ensure files are updated, make photocopies, work processing and other administrative tasks. 
• Take key inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to most housekeeping manager on duty and the security department immediately.
• Assign sections to house attendants ad supervisors 
• Assign papers and keys 
• Monitor number of rooms being released
• Track all guest requested items
• Maintain lost and found log book/database
• Record all engineering deficiencies in a log book/database 
• Record all room defect in the proper tracking sheet 
• Strong Communication skills are required
• Strong Computer skills are required
• Be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some weekends and holidays. 

GUEST EXPERIENCE:

• Maintain a current and thorough knowledge of all housekeeping systems
• Liaise with Front Office for guest and hotel requirements as well as group arrivals requirements

RESPONSIBLE BUSINESS:

• Manage storage areas
• Maintain adequate stock levels
• Complete stock takes as required
• Maintain stock levels
• Close liason with Engineering department on Perpetual Preventive Management (PPM) program daily.
• To carry out monthly checklist for guest room condition and status in terms of furnishing and fittings.

ACCOUNTABILITY

Responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment. To supervises Room Attendant; Florist; Housekeeping Coordinator; Room Valet; Housekeeping Order-Taker; Seamstress; House-person; Public Area Attendant; Uniform Attendant; Linen Room Attendant.

QUALIFICATIONS AND REQUIREMENTS

High School or Diploma in Hotel Administration, Hotel Management or equivalent and 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training. 

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to speak, read and write English. Proficient in the use of Microsoft Office. Possesses organizational and training abilities.