Housekeeping Supervisor (Full Time) - InterContinental Houston

JOB OVERVIEW:

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:

Financial Returns

• Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity. 

• Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).

• Control expenses and minimize waste within all areas of housekeeping.

People

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance 

• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties 

• Promote teamwork and quality service through daily communication and coordination with other department heads 

• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods 

• Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.

• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

• Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience

• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements 

• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction 

• Handle complaints and special requests to achieve complete guest satisfaction 

• Comply with special needs and requests of the guests, VIPs and repeat visitors

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

• Inspect all assigned areas to ensure furnishing, guest rooms/ suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

Responsible Business

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents) 

• May maintain procedures for security of lost and found items 

• Perform other duties as assigned. May also serve as manager on duty 

• Assist with scheduling and room assignments to ensure proper coverage.

• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.

• Complete all paperwork and closing duties such as filing out supply requisitions, maintenance request forms, and updating log books, etc.

• May perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.

• Report, turn in, and/or log all lost and found items according to established procedures.

• May regularly assist with deep cleaning projects.

• May assist with other duties as assigned.

ACCOUNTABILITIES

This is typically a 3^rd layer of supervision in the housekeeping department in a large hotel, or assist the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action

QUALIFICATION AND REQUIREMENTS

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

• Frequently standing up and moving about the facility

• Frequently handling objects and equipment to maintain the facility

• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.

• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

• Basic mathematical skills are used occasionally.

• Must be able to work nights, weekends, and/or holidays

WHAT WE OFFER:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business.

The hourly pay rate for this Hourly role is $20.00. This rate is only applicable for jobs to be performed in Houston, Texas.

This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.

You can apply for this role through the link below (or through the internal career site if you are a current employee).

Remarks: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?