客房部 & 管

· Ensure that all requests from “Personal Guest Service” is handled promptly and properly logged.

· 确保从服务中心接到的客人要求能够被迅速处理并满足。

· Work closely with the Reception to ensure correct room status at all times.

· 与接待部密切合作确保任何时间内正确的房态。

· Issues, receives, records and controls all Housekeeping  pagers.

· 发放，收回，登记和控制所有管家部手机。

· Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items.

· 处理，登记和跟踪借出物品，每月盘点一次出借物品。

· Record status of daily attendance for all Housekeeping associates.

· 记录所有管家部员工出勤的情况。

· Prepare monthly reports as required. Render assistance to respective  Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in     preparing their monthly reports and inventories.

· 按要求准备月报表。为管家部各部分，即布草房，楼层，公共区域，洗衣房准备月度报告和盘点提供帮助。

· familiar with housekeeping department's procedures of goods collection, delivery and inventory

· 熟悉管家部各项物品的领货、发货及盘点的工作流程。

· 能够对管家部仓库的物品摆放进行合理的规划，同时能对客房部各分部所领用的物品进行有效的控制。

· Review and update the monthly Housekeeping Manning Guide.

· 更新管家部月度人力报告。

· Know how to use computer and support the office work if possible.

· 熟练掌握电脑，为管家部办公室工作提供帮助

· Co-ordinate work progress of Pest Control Personal, Machine & equipment repairs and Grounds and Garden from external company.

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· be able to make a reasonable plan for the storage of housekeeping department, and control the items received by each division of housekeeping department.

· Reports guest complaints to superior immediately .

及时向上级反映客户的投诉情况。

· Complies with Hotel’s health, safety and hygiene policies and adheres to conduct personal grooming  and hygiene standards.

遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准。

· Completed guest service request within 10 minutes.

在10分钟内完成宾客的各项服务需求。

· Be obliged to learn and well-known other department’s professional knowledge and skills.

必须有义务学习除本专业以外的其他专业领域知识与技能。

·  One specializes in many abilities, and through training and learning, you can also use your expertise in other positions.

一专多能，通过培训和学习在其它岗位上同样发挥自己的特长。

· Anticipating and meeting guests’ needs, the by creating WOW stories in one’s own way.

遇见并满足客人需求，以自己的方式创造惊喜故事。

· Having feedback from guests, and fulfilling into daily operation.

获取客人反馈并在日常运作中实践。

·  Always willing to offering lateral service according to operation needs.

根据运作需要总是愿意主动提供协助。