忠實客戶經理
飯店品牌： Vignette Collection
地點：中國，上海
Hotel: Shanghai Snow World Hotel (SHAGN), No.1 Lane 399, Yinfei Road, Nanhui New Town, Pudong New Area, 200135
職位編號：120084
- Monitor guest relation personnel to ensure maximum guest satisfaction through ρpersonal recognition and prompt cordial attention from arrival through departure.
- 监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视,由此实现最大的客人满意度。
- Monitor guest radiations personnel to ensure One Rewards members consistent receive benefits, repeat guests and other VIP’s receive special recognition and service.
- 监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠,常客和其它贵宾也得到特别关照。
- Inspect all VIP rooms prior to arrival
- 在贵宾到达前对贵宾房进行检查
- Greet VIP guests personally
- 亲自迎接贵宾
- Liaise with other departments and necessary outside contracts to ensure excellent service delivery
- 与其它部门和必要的外部承包商联系,以确保提供高质量的服务
- Oversee maintenance of efficient repeat guest history system
- 对高效的常客客史档案系统维护实施监管
- Promote Inter Hotel sales and in-house facilities
- 促进店际销售及完善内部设施
- Perform such functions as to include but not be limited to:
- 行使下列功能，包括但不仅限于:
- One Rewards and regular guest welcome letters
- 向优悦会会员和常客致欢迎信
- Solicitation of One Rewards applications
- 发展优悦会会员
- Attend to special requests by guests
- 回应客人提出的特别要求
- Develop and implement guest telephone contact systems
- 开发和应用客人电话联系系统
- Handle guest complaints and refer them as necessary, follows up on corrective action
- 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进
- Compile, analyse and control guest relations costs
- 对客户关系部的成本情况进行编写、分析和控制
- Schedule and attend regular OneRewards and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
- 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
- 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请
- Prepare requisitions for amenities on a timely basis
- 及时准备设备使用申请
- Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction.
- 确保向行政楼层和行政酒廊提供全方位的服务最大程度的获得宾客满意度。
- Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.
- 评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取直接的纠正措施。
- Organize and conduct regular meeting for all Guest Relation`s staff to facilitate communications and smooth operations.
- 组织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行。
- Prepare efficient work schedule for Guest Ruinations staff, arranging holidays and Vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those early ready late arrivals or departures.
- 在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为客户关系部员工准备高效的工作计划，安排节日和假日。
- Work with Human Resources on manpower planning and management needs.
- 与上级和人力资源部一起进行人力规划和管理需求。
- Work with superior and Director of Finance in the preparation and management of the Department’s budget.
- 与上级和财务总监一起编制和管理部门预算。
在洲際酒店集團，我們做出了承諾。 作為世界領先的酒店集團之一，我們致力於提供真正的善待之道。 讓我們的客人和同事無論身在何處都感到受歡迎、受到關心、認可和尊重。 想成為旅程的一部分嗎？
Vignette Collection 是一家多元化的豪華酒店集團，其焦點新穎，為客人提供更真實、更周到的旅行方式。
我們創建了一個系列品牌，為客人和同事提供鼓舞人心的新選擇。 我們一切工作都以人為本，以更好的方式重塑奢華酒店服務。
我們的酒店本身就是獨一無二的，擁有自己獨特的外觀和故事。
不太滿足每一項要求，但仍然相信您非常適合這份工作？ 除非您點擊“應用”按鈕，否則我們永遠不會知道。 今天就和我們一起開始您的旅程。
