Mgr Conference Services

Manage and coordinate all catering functions including social gatherings, galas and corporate functions booked through the catering department.  

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
•  Be charming by being approachable, having confidence and showing respect.
•  Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
of getting things done.
•  Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Description

Duties and Responsibilities

FINANCIAL RETURNS

• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.  Confirm in writing to the client and all affected hotel departments all group requirements via catering contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order. 
• Work with catering staff to service and solicit new business.  Up-sell client events and manage function space and room block inventory as assigned.
• Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy.
• May assist in developing and implement sales actions plan as assigned.  May also participate in the annual budgeting and planning process.
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.     
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel departments.     
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Meeting planners, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business 
  • Other contacts as needed (Professional organizations, community groups).
• As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.     
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
• Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
• Work in a timely manner to execute and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.
• Facilitate tastings, along with conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
• Maintain client files and update information daily in accordance with established departmental policies and procedures.      Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments.  Review final bill prior to presenting to client.  Complete post-conference reports of events for senior management, and complete other reports as needed or requested.
• Report and communicate Meeting event needs between the client and hotel.
• Prepare and distribute amenity request forms for specified clients.  Obtain designated approvals and follow-up on delivery.
• Check function room set-ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards.  Ensure deficiencies are corrected by appropriate personnel.
  • May perform other duties as assigned.

PEOPLE

GUEST EXPERIENCE

RESPONSIBLE BUSINESS

aCCOUNTABILITY

Accountable for coordinating assigned special events, meetings or galas in with catering and conference service/banquet facilities.

QUALIFICATIONS AND REQUIREMENTS

Some College plus 1-2 years sales or marketing related experience or equivalent combination of education and experience.  Knowledge of hotel sales and/or catering preferred.   Must speak fluent English.

This job requires ability to perform the following:

• Frequently  standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects
• Bending, stooping, kneeling
  
   

Other:

• Ability to travel to attend workshops, tradeshows, conventions, etc.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, and giving and receiving instructions.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often. 
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May be required to work nights, weekends, and/or holidays.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is $33.22 to $35.98 This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.