營運經理
飯店品牌：英迪格飯店®
地點：美國, 伊利諾州, 內珀維爾
Hotel: IN - Naperville Riverwalk (CHINS), 120 Water Street, 60540
Job number: 168707
Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Operations Manager who knows how to bring the best out of people, maintain exceptional standards and maximise financial returns.
A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:
• Working closely with your General Manager – while also occasionally acting up in their absence
• Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences
• Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.
• Responding to guest complaints or concerns in a prompt and professional manner
• Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability
What We need from you:
• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience
• Previous extended stay experience or experience in a hotel of similar size and complexity preferred
• Must speak fluent English
• Other languages preferred
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
不太滿足每一項要求，但仍然相信您非常適合這份工作？ 除非您點擊“應用”按鈕，否則我們永遠不會知道。 今天就和我們一起開始您的旅程。
重要資訊：
- 列出的薪酬範圍是從最低到最高的薪酬表，我們誠信我們會在發布時為此職位支付。 我們最終可能會支付比發佈範圍更多或少，並且範圍可能在將來會被修改。 僱員在薪酬範圍內的薪酬位置將取決於多個因素，包括相關的教育、資格、認證、經驗、技能、資深、地理位置、績效、輪班、旅行要求、銷售或收入為基礎的指標，以及業務或組織需求。
- 在賺取積分、歸屬和可確定之前，任何薪資都不被視為工資或報酬。 可分配給特定員工的任何獎金、佣金或其他形式的報酬的金額和可用性仍由公司全權決定，除非及直至支付為止，且公司可在符合法律的情況下全權決定修改。
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- IHG 不接受人員或招聘機構的申請，查詢或未經請求的 CV/簡歷。 請點擊此處了解我們的代理政策。
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- 僅針對位於三藩市的職位或應聘者：根據《舊金山公平機會條例》，我們會考慮有僱用資格且有拘捕和定罪紀錄的應聘者。
