Pool Host/Hostess (Seasonal) - Regent Santa Monica Beach Opening 2024

About Us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury. 

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

As a Pool Host/Hostess, you will be responsible for initial guest interaction at the door and escorting all hotel guests to appropriate seating at the pool. The ideal candidate is expected to embody the hospitality, charm, and professionalism of our resort. Duties include greeting & seating guests, answering phones, directing guests to the bar, and maintaining the flow of service throughout the pool. Must be pleasant, conscientious and professional with excellent hospitality instincts and drive to provide customer service. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service. 

A little bit about your day:

Reporting to the Pool Manager, every day is different, but you’ll mostly:

• Promote the Regent’s service philosophy and style through our people attributes.
• Understand and perform job duties to the expectations of Regent Santa Monica Beach 
• Perform all side work applicable to assigned station.  
• Participate in Pre-Shift meetings and learn new menu items. 
• Welcome all guests and ensure they receive responsive, professional and gracious service. 
• Speak on the menu, specific food items, the wine list, or any other inquiries the guest may have. 
• Liaise with server and pool attendants to always ensure communication about wants and needs of guests. 
• Verify Guests, check them into loungers or cabanas and assist guests into their seats. 
• Exceptional communication and interpersonal skills with a focus on delivering impeccable guest service.   
• Knowledgeable of all activities at the pool and the resort. 
• Assists the Pool attendants with daily delivery of surprise and delights to guests. 
• Maintains cleanliness of restaurant entrance. 
• Responsible for maintaining the cleanliness of all menus. 
• Posts daily floorplans  
• Stocking supplies at the host stand 
• Assist Pool team with keeping clean towels stocked as needed 
• Assist Pool team with ensuring dirty towels are returned to proper location as needed 
• Maintain a clean, safe environment all times  
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant employees and guests. 

What we need from you: 

• Must be able to speak, read, write and understand the primary language(s) used in the workplace. 
• Must be able to read and write to facilitate the communication process.    
• Must have at least 1 year experience in a food and beverage operation, luxury hotel and or fine dining experience a plus 
• Requires good communication skills, both verbal and written.  
• Must possess basic computer skills.  
• Must be familiar with RESY, Seven Rooms and Open Table or similar reservation system 
• Must be able to exert well-paced ability in limited space 
• Must be able to must be able to exert well-paced ability to maneuver between functions occurring simultaneously 
• Flexible schedule, able to work evenings, weekends, and holidays 

What you can expect from us: 

The hourly pay rate for this role is $24.92 to $31.15. This rate is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.