Quality& Training Manager - 麗晶 Santa Monica Beach

About us:

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. 

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.

Job Summary:

The Quality & Training Manager will be responsible for creating and implementing training and development programs for colleagues of an ultra-luxury resort. The ideal candidate will identify areas where colleagues need to improve, oversees training strategy, curriculum development, delivery methods, evaluation to ensure measurable impact on individual, and organizational performance.

A little bit about your day:

Reporting to the Hotel Manager, every day is different, but you’ll mostly:

• Develop and implement Forbes knowledge checks.
• Conduct needs assessments to identify areas where colleagues need to improve their skills, knowledge, and behavior to deliver exceptional customer service compliant with Forbes Five-Star standards.
• Collaborate with department managers to determine training needs and develop tailored training programs for each department.
• Design and deliver training sessions, workshops, and other learning experiences that are engaging, interactive, and aligned with the hotel's values and standards.
• Develop and deliver new employee orientation programs that ensure new hires are equipped with the necessary skills and knowledge to succeed in their roles.
• Develop and maintain training materials, including manuals, job aids, and e-learning courses.
• Evaluate the effectiveness of training programs by conducting post-training assessments and surveys.
• Keep up to date with industry trends and incorporate best practices into the resort's learning programs.
• Collaborate with People & Culture for Orientation and onboarding agendas, guides and all other needs.
• Collaborate with department heads in recommending any corrections needed to achieve our standards.

What we need from you:

• Minimum 3 years’ experience in a learning and development role, preferably in the hospitality industry or ultra-luxury setting.
• Bachelor's degree in HR, Education, Hospitality, or a related field.
• Experience developing and delivering training programs for diverse employee groups.
• Strong communication and presentation skills.
• Bilingual English & Spanish.
• Excellent organizational and project management skills.
• Proficiency in Microsoft Office, and Canva.
• Ability to work collaboratively with cross-functional teams and build relationships with stakeholders at all levels.
• Strong attention to detail and analytical skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Flexibility to work evenings, weekends, holidays, and when major city-wide events or pacing require.

What you can expect from us: 

The annual pay range for this role is $85,000.00 to $90,000.00. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This position is eligible to participate in the Company’s Bonus Plan. 

We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.