Reservations Agent - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined, yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

• Handling individual and group reservations, amendments and cancellations through the hotel’s reservation system.
• Responding to guest enquiries by phone and other communication channels in a professional and welcoming manner.
• Keeping up to date with room rates, promotions, packages and hotel information to provide guests with accurate details.
• Upselling rooms and recommending suitable options to help maximise occupancy and room revenue.
• Processing reservations received through travel agencies, wholesalers, sales teams and reservation centres.
• Providing information about the resort, its facilities, local attractions and travel directions.
• Coordinating with Sales, Front Office and other departments to ensure reservation details and guest requirements are communicated correctly.
• Maintaining accurate reservation records, daily logs and reports while following hotel standards and procedures. 

• Previous experience in Reservations or Front Office, preferably within a hotel or resort environment.
• Good communication skills with a warm, professional and guest-focused approach.
• Fluent English, with additional languages considered an advantage.
• Good reading, writing and basic maths skills.
• Confidence using computers and entering reservation information accurately.
• Strong attention to detail and the ability to manage multiple guest requests efficiently.
• A positive team-player attitude and the ability to communicate effectively with guests, colleagues and other departments.
• Flexibility to work shifts, including nights, weekends and public holidays when required.