銷售協調員 - SEASW

Coordinate services for clients and in-house guest and provide administrative and sales support for the department.

Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements.  Regularly follow-up with clients and maintain accurate and updated information. 

Perform administrative duties such as typing proposals, letters, contracts, etc.  Collect data, update databases, and complete departmental monthly reports.

Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances, or dissatisfied clients. 

Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.

May coordinate outside vendor service’s needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs. 

Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, etc.).

What We Need from You –

High School diploma or equivalent plus 1 year experience in a sales/catering office or related field. Some College preferred.  Must speak fluent English. 

Frequently standing up and moving about the facility

Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds

Communicating with customers, employees, and third parties

Use a keyboard to generate correspondence, reports, etc.

Handling objects, products, and computer equipment

Communication skills are utilized a significant amount of time when interacting with clients and guests.

Reading and writing abilities are utilized often. 

Basic math skills are used frequently.

May be required to work nights, weekends, and/or holidays.

What we Offer ─

We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting.  We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI.  This range may be modified in the future.  The hourly range for this role is $21.72 to $37.57.

We offer a comprehensive package of benefits including paid time off, medical, dental, vision insurance, 401(k), and any other benefits to eligible employees.

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.  The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.