Assoc Manager Operations Support

Role Purpose

Be the product owner and primary point of contact of assigned Ops Support products – GC Operations department page on Merlin. Support Head of Ops. Support in managing GC Rooms Operations, Rooms Performance Tracking, Rooms people management, SOPs and Rooms operations projects. 

Key Accountabilities

Note: All of the positions in this job code perform a significant amount of administrative/project work as compared to secretarial and general office work. No attempt is made to be all-inclusive. Although incumbents may not perform all duties, those listed represent the nature, level, and difficulty of responsibilities common to positions in this job.

• Under the guidance of Ops Support Head, drive continuous improvement to the assigned Ops Support products – GC Operations department page on Merlin.
• Monitor and track the Rooms performance, generate reports to keep Ops leadership team informed. Identify trends, opportunities and raise issues / concerns for the Rooms team to take action to drive standardized operation and maximize potential.
• Support Ops Support Head in managing GC Rooms operations and people planning.
• Support new Rooms projects as needed.

Key Skills & Experiences

Required Skills:

• Demonstrated strong PC skills including proficiency in a variety of software packages (i.e. Excel, Microsoft Word, PowerPoint, Outlook, e-mail, etc.).
• Demonstrated effective oral and written communication skills for the purpose of conveying information to internal and external customers or providing information via written reports or correspondence.
• Demonstrated ability to analyze basic database information for the purpose of accurately tracking or maintaining data and reporting trends or inconsistencies.
• Demonstrated ability to handle multiple assignments and projects accurately and with attention to detail. Demonstrated follow-through and ability to complete multiple ongoing projects on time and within specified budget.
• Strong business focus, planning, and execute skills.
• Proficiency in English and Mandarin.

Qualifications:

• Bachelor’s Degree in Business or Hotel Management, or an equivalent combination of education and work-related experience in a corporate high energy office environment.

Experience:

• International Hotel Rooms operations background preferred. • Project management background. • IHG experience preferred.