Duty Manager - Holiday Inn Express Hyderabad Banjara Hills

Key Responsibilities:

Guest Experience

• Ensure all guests receive a warm and professional welcome in line with Holiday Inn Express brand standards.
• Handle guest complaints, requests, and service recovery promptly and effectively.
• Monitor guest satisfaction and take corrective actions where necessary.
• Assist VIP guests and ensure special requests are fulfilled.

Operational Management

• Supervise hotel operations during assigned shifts, including Front Office, Housekeeping, Engineering, and Food & Beverage areas.
• Ensure smooth coordination between departments to deliver a seamless guest experience.
• Conduct regular inspections of guest areas and back-of-house areas to maintain cleanliness, safety, and brand standards.
• Monitor room inventory, occupancy, and operational requirements.

Team Leadership

• Support, guide, and motivate team members during shifts.
• Ensure team members comply with company policies, grooming standards, and service procedures.
• Conduct shift briefings and communicate important operational updates.

Financial Responsibilities

• Monitor daily revenue opportunities and support upselling initiatives.
• Ensure proper cash handling and compliance with financial procedures.
• Assist in controlling operational costs and minimizing wastage.

Safety & Compliance

• Ensure compliance with IHG policies, local regulations, fire and life safety procedures.
• Respond effectively to emergencies and incidents.
• Maintain security awareness and safeguard hotel assets.

Administrative Duties

• Prepare and maintain shift reports and incident reports.
• Follow up on maintenance issues and guest requests.
• Coordinate with department heads regarding operational matters and guest feedback.

Qualifications:

• Bachelor's degree or Diploma in Hotel Management or related field.
• Minimum 3–5 years of hotel operations experience, preferably in Front Office.
• Previous supervisory experience in a branded hotel is preferred.
• Good communication and interpersonal skills.
• Proficiency in hotel management systems and Microsoft Office.