General Manager - Candlewood Suites on Ft. Meade, MD an IHG Army Hotel

Whether you’re traveling on official business or simply planning a visit, the newly renovated Candlewood Suites at Fort Meade, MD.  Our IHG Army Hotel offers a welcoming retreat with all the comforts thoughtfully designed for military travelers, their families, and civilians alike.  With 243 well-appointed rooms, guests can enjoy a comfortable and convenient stay tailored to their needs.
 

Fort Meade is the Army’s second-largest installation by population, functioning as a vibrant city in its own right.  Spanning 5,067 acres and home to more than 1,670 buildings, the installation features a wide range of amenities, including a post exchange mall, banking services, a credit union, post office, chapels, schools, and numerous additional facilities.
 

Ideally located in Maryland, Fort George G. Meade sits midway between Baltimore, Annapolis, and Washington, D.C.  The installation is just five miles east of Interstate 95 and a half mile east of the Baltimore-Washington Parkway, nestled between Maryland Routes 175 and 198.  It’s conveniently situated within the surrounding communities of Odenton, Laurel, Severn, and Columbia, offering easy access to the region’s key destinations.

Your Day to Day –

As General Manager you will manage the day-to-day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute brand standards and build awareness of the hotel and brand within the local area. 

Develop programs and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.

Develop, implement and monitor team member succession planning to ensure future bench strength.

Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.

Oversee HR related actions in accordance with company rules and policies.

Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.

Drive improvement in guest satisfaction goals. 

Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.

Speak to guests – ask for their feedback and build relationships.

Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.

Analyze financials to drive revenues, future profitability and maximum return on investment.

Use distribution channels and technology platforms to drive revenue and maximize market share. 

Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.

Ensure a safe and secure environment for guests, colleagues and hotel assets. 

Act as public relations representative to raise awareness of hotel and brand in local community.

Drive team member involvement in community organizations, activities and businesses.

Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.

Perform other duties as assigned. May also serve as manager on duty.

What We Need from You –
 

Must have the legal right to work in this country.

Must reside in the U.S. and be ready for in-person interviews when applying.

Five to ten years’ prior hotel management experience, or equivalent combination of education and experience.

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.

Experience required may vary based on size and complexity of operation.

Must speak fluent English.

Other languages preferred.

The salary range for this role is $91,680.00 to $114,600.00.