Portfolio IT Executive - Holiday Inn Express Portfolio, Gurgaon Sector 50

Your day to day

• Hotel systems and Guest Experience 

• Ensure daily IT check list is followed 

• Check the interfaces and connectivity of hotels 

• Attend user calls and resolve or align right team to action 

• Be the first point of contact for hotels users for any technical or application issues 

• Understand the requirements clearly from end user and provide solutions 

• Support and guide local IT resource 

• Creation/deletion of users id as per csa guide line 

• Train local hotel resource on WIFI signal testing and documentation 

• Coordinate with MSP for signal improvements 

• Coordinate with hotel front desk for guest WIFI feedback and find areas of improvement 

• Ensure CSA documents for assigned hotels are completed

• Check the backup for previous night is completed without any error 

• Take manual backup in case of tape backup failure and documented 

• Backup tape are changed regularly and documented the inventory 

• Check all scheduled tasks for file backup, dco are completed for previous day 

• Check for regular system updates complete the pending systems 

• Highlight ITM on any SLA deviations from vendors 

• Ensure the local resource availability or escalate to ITM and vendor if any deviation 

• Train new Local resources on their routine task and call logging process 

• Support users on daily calls 

• Proposing any new suggestions which can improve the user or Team efficiency 

• Maintenance of the inventory 

• Follow up finance for any bill payments ( AMC, ILL Bills etc 

Hotel systems and network

• Check the network for latency and performance 
• Regular backup of firewall and switches 
• Check for firewall rules and make changes accordingly 
• Ios upgrade of firewall and switches 
• Ensure daily IT check list is followed 
• Check the interfaces and connectivity of hotels 
• Attend user calls and resolve or align right team to action 
• Be the first point of contact for hotels users for any technical or application issues 
• Understand the requirements clearly from end user and provide solutions 
• Support and guide local IT resource 
• Creation/deletion of users id as per csa guide line 
• Train local hotel resource on WIFI signal testing and documentation 
• Coordinate with MSP for signal improvements 
• Ensure CSA documents for assigned hotels are completed 
• Check the backup for previous night is completed without any error 
• Take manual backup in case of tape backup failure and documented 
• Backup tape are changed regularly and documented the inventory 
• Check all scheduled tasks for file backup, dco are completed for previous day 
• Check for regular system updates complete the pending systems 
• Highlight ITM on any SLA deviations from vendors 
• Ensure the local resource availability or escalate to ITM and vendor if any deviation 
• Train new Local resources on their routine task and call logging process 
• Support users on daily calls 
• Proposing any new suggestions which can improve the user or Team efficiency 
• Maintenance of the inventory 
• Follow up finance for any bill payments ( AMC, ILL Bills etc) What we need from you 
• Diploma or Vocational Certificate in Computer Science or IT or related field 
• 1 years’ related experience or with computer set-up and troubleshooting 
• Working knowledge of networks and operating systems and databases 
• Strong analytical and problem-solving skills 
• Knowledge in PCI DSS (Payment Card Industry Data Security Standards) 
• Great communication skills 
• A team player, proactive, responsible, hardworking and able to work under pressure

What we offer:

• 5-day work week

• On-duty meals

• Medical insurance & ESIC (as applicable)

• Learning & development opportunities

• Employee stay and F&B discount across IHG hotels (as applicable)

• Global Internal transfer mobility within IHG (optional, subject to eligibility & NOC)