公共区域主管 Public Area Supervisor

job overview职位概述

·         Supervise and inspect the work of assigned or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

·         监督和检查分配给公共区域服务生的工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。

Duties and Responsibilities工作职责

·         Cleans and maintains daily assigned areas according to set standards and procedures and daily work schedule

·         按照既定标准、工作程序和日常工作安排，对分派区域进行清洁和保养。

·         Recommended changes to these standards and training needs on an ongoing basis

·         对标准和培训需求提供持续性的改进建议。

·         Open and close the shift and ensure effective shift hand over

·         负责管理接班和交班工作，以确保交接班过程的有效进行 。

·         Distribution and collection of keys

·         分发和收集钥匙。

·         Management of all incoming and outgoing calls

·         管理所有的呼入和呼出电话。

·         Solve employee grievances

·         解决员工受到的不公正待遇问题。

·         Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

·         协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。

·         Manage all special requests made by guests

·         处理客人所有的特殊要求。

·         Ensure consistency within the department

·         确保部门内工作的一致性。

·         Maintains a thorough knowledge of the hotel, public areas, rest rooms and surrounds layout in order to assist guests

·         全面了解酒店、公共区域、卫生间和周边布局等，以对客人提供协助。

·         Complies with hotel’s health, safety and hygiene policy and adheres conduct, personal grooming and hygiene standards

·         遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准。

·         Attends meetings and training sessions as required

·         按要求参加会议和培训活动。

·         Management of lost property for the hotel

·         管理酒店的遗失财物。

·         Manage storage areas

·         管理仓库

·         Maintain adequate stock levels

·         保存充足的用品存货。

·         Complete stock takes as required

·         按要求完成库存盘点工作。

·         Maintain stock levels

·         维持存货水平

·         Conducts shift briefings to ensure hotel activities and operational requirements are known

·         进行交接班说明，确保了解酒店的工作和运营需求。

·         Works with Superior and Human Resources on manpower planning and management needs

·         与上级领导和人力资源部一起进行人力规划和管理需求。

·         Works with Superior Director of Finance in the preparation and management of the Department’s budget.

·         与上级领导和财务总监一起编制和管理部门预算。

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

·         Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

·         拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

·         Proficient in the use of Microsoft Office

·         熟练使用微软办公软件

·         Organizational and training abilities

·         具有组织和培训能力

Experience –

经验

·         2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training. 

·         最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验。