西餐服务经理
Hotel Brand: InterContinental
Location: China, Sichuan, Chengdu
Hotel: Century City Chengdu (CTUHA), No. 88 CENTURY CITY BOULEVARD, 610041
Job number: 131576
- Conduct Ponti’s Italian Restaurant’s daily operations and guest experience, employee satisfaction and financial returns of Ponti’s.
- 负责意大利餐厅的日常营运，并整体负责意大利餐厅的宾客体验，员工满意度以及财务回报。
- Be familiar with market to enhance Café and Ponti’s revenue and profit, upgrade guest dinning experience.
- 了解并熟悉市场，以提高咖啡厅和意大利餐厅的收入及利润，提升客人用餐体验。
- Conduct the update and training of Food & Beverage department’s western service SOP 负责餐饮部西餐服务SOP的更新及培训.
- Assist Director of Food & Beverage to lay down and carry out food and beverage promotion
- 负责协助餐饮总监制定并执行餐饮促销
- Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
- 监督实施部门各项标准和程序手册
- Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etc 确保所有员工知道当日的VIP客人、特殊宴会和每日特荐，鼓励对菜品酒水的促销
- Share recommendations and guest comments to Chef and Food and Beverage Director to reflect current customer profile
- 为保证当前顾客的利益，将其各种需要及时反应给总厨和餐饮部总监
- Manage special event concepts
- 有处理紧急事件的能力
- Anticipate market changes and review operations when necessary
- 预测市场变化，并在必要时调整部门运作
- Conduct competitor analysis
- 分析竞争对手
- Manage customer database and utilise effectively
- 有效管理顾客档案
- Up-sell property facilities
- 促销盈利设施
- Actively pursue cost saving measures
- 有效地控制成本
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