前台主管
Hotel Brand: Holiday Inn
Location: China, Hubei, Wuhan
Hotel: Wuhan Riverside (WUHQC), No.3 Qingchuan Avenue, Hanyang District, 430050
Job number: 110166
岗位职责：
1.健全各种问讯资料；
2.掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实；
3.处理前台/行政楼层工作中的差错，处理宾客有关投诉；
4.负责前台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作；
5.检查每日的报表是否有误，并及时纠正；
6.建立体质良好的宾客关系，努力增加客房销售。
岗位要求：
1.大专以上学历，有同岗位工作经验2年以上；
2.口齿清楚，音质优美，待人热情，工作负责；
3.熟练掌握前厅部工作的各个环节和程序；
4.有良好的团队领导精神及执行力。工作认真负责，作风正派；
5.掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉；
6.身体健康，品貌端正。
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
