宾客关系主任
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Shaanxi, Xi'an
Hotel: Xi'an (SIAZQ), No. 1 Zhu Que Zhong Road, 710061
Job number: 118689
职位概述
- Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
- 负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的会员相关服务。
- 在当班期间监督前厅部会员相关的运营情况，包括：
- Maintenance of guest information
- 维护客户信息
- Monitor member bookings
- 维护当地活动的信息
- Statistics of member occupancy
- 统计会员入住情况
- Arrange check-in for members 为会员安排入住
- Assist guest rooms to arrange rooms for guests
- 协助客房为客人布置房间
- Assist guest service manager in handling customer complaints
- 协助宾客服务经理处理客诉
- Revisit members' feeling of check-in
- 回访会员的入住感受
- Supervise activities during shift including:
- 在当班期间监督活动，包括：
- Cash handling and Pos procedure
- 为客人安排房间的程序
- Learn about VIP accommodation
- 了解VIP住店情况
- Prepare birthday surprises for members
- 为会员准备生日惊喜
- Implement any complaints to members during their stay
- 实施对会员在住期间的任何投诉问题
- Prepare relevant information reports of members
- 准备会员的相关资料报告
- Return visit member check-in experience
- 回访会员入住体验
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
