宾客关系主任 Guest Relation Officer

Number of employees supervised –

管理的员工

Direct    N/A

直接          无

Indirect     N/A

间接          无

Annual Operating Profit/Payroll Budget – 

年度经营利润和薪金预算

• N/A
• 无

Key Metrics – 

主要绩效指标

• Completion of assigned tasks
• 完成分配给的工作的情况

Decision Making Responsibilities (Decision Rights) –

决策职责(决策权)﹣

• Within the authority as assigned for Hotel Band 8 role
•  酒店职位8级所拥有职权范围

Required Skills –

技能要求

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Able to read and write English
• 能够读写英语
• Proficient in the use of Microsoft Office and Front Office System
• 熟练使用微软办公软件和前台系统

Qualifications –

学历

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
• 具有酒店行政管理，酒店管理或相关的大专学历或职业证书。

Experience –

经验

• 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience. 
• 拥有1年前台或宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。