宾客关系主管 Guest Relation Supervisor
Hotel Brand: InterContinental
Location: China, Jiangsu, Suzhou
Hotel: Suzhou (SUZHA), No. 288 Wang Dun Road, Suzhou Industrial Park, 215028
Job number: 126489
财务回报
- 每月就业务趋势进行预测。
- 协助计划和协调工作，以确保实现或超额完成预算销售目标。
- 在市场调研的基础上对战略的发展提供协助，以确保实现市场份额和营业场所的利润目标。
- 与上级领导和财务总监一起编制和管理部门预算
员工团队
- 组织和召开各自工作人员参加的会议，以加强交流和保证业务的顺利进行。
- 参与整个前厅部的各种会议，以了解部门中发生的各种事件并将之告知自己的员工。
- 在考虑酒店入住情况的前提下批准休假事宜。
- 与上级领导和人力资源部一起进行人力规划和管理需求。
- 及时准备设备使用申请。
宾客体验
- 回应客人提出的特别要求。
- 最大程度的获得宾客满意度。
- 确保完成IHG集团心语里，酒店制定的各项目标
企业责任
- 与其它部门和必要的外部承包商联系，以确保提供高质量的服务。
- 在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为商务中心员工制定高效的工作计划，安排节日和假
- 任何时候都需服从上级的工作调配，和工作安排。
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
