Hotel Brand: InterContinental
Location: China, Beijing, Dongguan
Hotel: Dongguan (XHODG), T4 Guo Mao Center, No.1 East Hong Fu Road, 523000
Job number: 116278
1、全面管理洲际俱乐部的服务工作,做好俱乐部接待员培训和考核工作。
2、检查俱乐部接待员的仪容仪表、礼节礼貌,严格考勤,严格执行服务程序与规范。
3、掌握洲际俱乐部的房态,宾客的情况和必要的信息。
4、迎接并送行每一位VIP客人,拜访行政楼层客人,反馈客人意见与建议。
5、与相关部联系并协调工作,确保服务的快捷与效率。
6、及时阅读并处理客人与行政楼层之间的信函;发现问题及时向经理报告,及时得到妥善处理。
7、保证行政客房的清洁水平。
8、督导俱乐部接待员做好客史档案工作。
9、了解酒店业行政接待情况,不断完善服务品质与项目。
10、了解员工动态,调动员工积极性。
11、阅读并填写交接班日记。
12、定期总结工作,分析各种数据并上报。
13、完成上级交办的其它工作。
14、遵守国家法律和饭店规章制度。
【岗位要求】
1、具有大专及以上学历。
2、有1年以上同星级酒店行政酒廊管理工作经验或2年以上同星级酒店行政酒廊工作经验,熟悉服务流程、标准,会使用Opera系统。
3、良好的英语听说读写能力,善于沟通,有较强的协调组织能力,可合理的为解决客人问题。
4、身体健康,相貌端庄,举止大方。
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
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