Agent de réservations

Records all types of reservations (incentives, individual, corporate, diplomatic, FIT, etc.) made by telephone, e-mail, fax, etc. and ensures, when making reservations, that it has all the necessary information to record the guests' reservation. 

Strives to register new members for InterContinental Ambassador and/or IHG Rewards Club programs, in the course of his contacts with guests. 

Is fully familiar with the IHG Rewards Club and Ambassador program procedures. 

Must be familiar with the different types of rooms and the rates in effect as well as the space configuration in the different hotels in the Cluster. 

Knows perfectly the different types of vouchers and the various promotions offered by the different Cluster hotels. 

Complies with all procedures for recording bookings, confirmations and cancellations, as well as all procedures of the current computer system. Respects IHG SOPs and CSA compliance and successfully meets quality audits. 

Classifies reservations, confirmations and cancellations.  

Complies with credit procedures. 

Verifies and updates the information in the file and the "Guest History" provided at the time of booking. 

Actively participates in optimizing the sales of his department. 

May be required to manage the rooming-list of congresses (Motorshow, Haute Horlogerie, etc.) from the last cut-off until guest arrivals. 

Provides a courteous and friendly service, while ensuring its effectiveness.

PROFIL : 

Higher Degree in Hospitality Management. Minimum 1 to 2 years of experience in a Reservations or Front Office Department within a hotel establishment of the same category (4- or 5- star) and capacity (+200 rooms). 

Fluent French and English. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable. 

Excellent computer skills and knowledge of Opera and Concerto. Speed, efficiency and dynamism. 

Strong service- and business-orientation, ability to listen and analyze. 

Organizational skills and attention to detail. Diplomacy and self-control. Sense of discretion and confidentiality.