Assistant Chief Concierge

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.

Regent is the epitome of modern luxury for the world’s most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.

Do you see yourself as Assistant Chief Concierge at Regent Bali Canggu?

As an Assistant Chief Concierge, you will support the Chief Concierge in overseeing the concierge department and delivering exceptional guest services. Your role involves managing a team of concierges, coordinating guest requests, and ensuring that all concierge services meet the highest standards of quality and efficiency.

Your day to day 

• Assist in supervising and leading the concierge team. 
• Delegate tasks, provide guidance, and ensure that all team members deliver outstanding guest service.
• Handle complex or high-profile guest requests and inquiries, including reservations, transportation, and special arrangements. 
• Ensure that all guest interactions are handled with professionalism and efficiency.
• Oversee daily operations of the concierge desk, including managing guest requests, coordinating with other hotel departments, and maintaining service standards.
• Assist in training new concierge staff and providing ongoing coaching to ensure high levels of service.
• Conduct performance evaluations and support professional development.
• Continuously seek opportunities to enhance the guest experience by anticipating needs, recommending local attractions, and offering personalized service.

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.