Assistant Chinese Restaurant Manager (Thai) at InterContinental Chiang Mai The Mae Ping
Hotel Brand: InterContinental
Location: Thailand, Chiang Mai
Hotel: Chiang Mai The Mae Ping (CNXWC), 153 Sridonchai Road, Chang Khlan, Mueang, 50100
Job number: 118142
Key Responsibilities:
Guest Satisfaction:
- Deliver exceptional guest experiences by ensuring that all guests receive outstanding service, personalized attention, and a warm welcome.
- Act as a point of contact for Chinese-speaking guests, ensuring their needs and preferences are understood and met.
Team Leadership:
- Supervise, motivate, and train restaurant staff, setting performance expectations and maintaining a positive work environment.
- Collaborate with the Restaurant Manager to manage staff schedules and ensure appropriate staffing levels.
Operations Management:
- Oversee day-to-day restaurant operations, including opening and closing procedures, table assignments, and reservation management.
- Monitor and manage inventory, ordering, and the quality of food and beverage offerings.
Quality Assurance:
- Enforce the highest standards of food and service quality to consistently exceed guest expectations.
- Conduct regular inspections to ensure cleanliness, hygiene, and adherence to safety and sanitation standards.
Guest Engagement:
- Foster relationships with guests, taking the initiative to address concerns and ensure their needs are met promptly.
- Encourage upselling and suggestive selling techniques among the staff to enhance the guest experience and revenue.
Financial Management:
- Assist in budget preparation and control expenses while maximizing restaurant revenue.
- Monitor and analyze financial reports to identify opportunities for cost reduction and revenue growth.
Communication and Reporting:
- Maintain open and effective communication with the Restaurant Manager, other department heads, and team members.
- Prepare and submit reports related to restaurant performance and guest feedback.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.