Assistant F&B Manager - InterContinental Chiang Mai The Mae Ping
Hotel Brand: InterContinental
Location: Thailand, Phang Na, Chiang Mai
Hotel: Chiang Mai The Mae Ping (CNXWC), 153 Sridonchai Road, Chang Khlan, Mueang, 50100
Job number: 133744
Key Responsibilities:
Operational Management:
- Assist in managing day-to-day F&B operations, ensuring quality and service standards are consistently met across all outlets.
- Monitor and maintain high levels of guest satisfaction through regular interaction and feedback collection.
- Oversee the scheduling, staffing, and training of F&B team members to ensure efficient and effective operations.
- Ensure all health, safety, and hygiene standards are strictly adhered to in accordance with local regulations and hotel policies.
Financial Management:
- Assist in preparing and managing budgets, forecasts, and financial plans for the F&B department.
- Monitor and control costs, including labor, food, and beverage, to achieve financial targets.
- Implement effective inventory control measures to minimize waste and optimize stock levels.
- Assist in analyzing sales data and market trends to develop strategies for revenue growth and cost reduction.
Team Leadership & Development:
- Support the recruitment, training, and development of the F&B team to ensure a high level of performance and engagement.
- Provide ongoing coaching, mentoring, and performance feedback to team members.
- Foster a positive and collaborative work environment, promoting teamwork and a culture of excellence.
Guest Experience:
- Ensure that all guests receive a personalized and memorable dining experience, exceeding their expectations.
- Address and resolve guest complaints and feedback in a professional and timely manner.
- Collaborate with the culinary team to develop innovative menus and dining experiences that align with guest preferences and brand standards.
Strategic Planning:
- Assist in developing and implementing F&B strategies that align with the overall business objectives of the hotel.
- Support the Director of Restaurants & Bars in driving marketing and promotional activities to enhance the visibility and appeal of the hotel’s dining venues.
- Participate in regular departmental meetings to discuss performance, strategies, and action plans.
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