Attendant - Instant Service Center

Your day to day

• Handle guest requests and inquiries quickly, like room amenities and stay-related questions.
• Work with hotel management for urgent requests and keep them updated on any issues.
• Provide info on hotel services, local directions, and safety procedures to guests.
• Log calls, follow up for guest satisfaction, and assist during emergencies.
• Collaborate with the Instant Service Center team and support the ISC Reservations Desk as needed..

What We Need from You

• A Bachelor’s degree in Hotel Management, Business, or something similar, or relevant work experience.
• Strong communication skills, both verbal and written, with the ability to stay calm and clear during emergencies.
• Customer support experience is a plus, especially with systems like Opera, Quore, or HotSOS.
• Flexible with schedules, ready to work weekends and holidays for 24/7 support.
• Detail-oriented and able to juggle multiple tasks while keeping up with industry trends.
• Comfortable using contact management systems and MS Office to document calls and follow up..

Who You’ll Work With: You’ll connect with the Instant Service Center Leadership Team, hotel management, and guests.

Physical Requirements: This is an onsite role, so be ready for a 24/7 shift schedule.

If you’re all about teamwork and providing top-notch service, this could be a great fit for you!!

Work Arrangement: 100% work onsite

Office Location: Makati City, Philippines