Banquet Executive - voco Orchard Singapore
Hotel Brand: voco
Location: Singapore, Singapore
Hotel: Orchard Singapore (SINOR), 581 Orchard Road, 238883
Job number: 117490
FINANCIAL RETURNS
- Execute any F&B activities and promotions according to guidelines given by Banquet Manager or Assistant Banquet Manager.
- Ensures voco Singapore cost control practices are implemented and followed
- To ensure that billing is accurate at all time in all the outlets
- Encourage productivity and operational excellence and efficiency
- Actively use up selling techniques to exceed guest expectations and increase revenue
- Seek to minimize breakage through correct and careful use and handling of hotel property and equipment.
- Ensure that all orders need to be posted before served.
PEOPLE
- Encourage teamwork and spirit in all areas of the department
- To ensure that all outlet team members are aware of the objectives of the department (departmental balance score card).
- To ensure that all outlet team members are aware of the outlet and IHG brand standards.
- To always lead by example.
- To provide direction and support to the team daily.
- To keep excellent relationships with team, peers, and all other colleagues of the hotel.
- To conduct daily shift briefing and assign colleagues to their respective work stations or job tasks
- To develop all team members of the department with appropriate training and coaching.
- To ensure that training needs are identified, addressed, and reported to Banquet Manager / Assistant Banquet Manager.
GUEST EXPERIENCE
- Together with the Banquet Manager or Assistant Banquet Manager, manage the overall dining experience at the outlet to ensure a superior guest dining experience
- Ensure client feedback is communicated and acted upon internally and manage resolution of any issues with the client within 48 hours.
- Ensure a 100% consistency in IHG Service Standard delivery in all areas and reviews on a regular basis
- Enjoy regular guest contact with in-house and outside guests
- Engage in the welcome and recognition of VIP guests
- Ambassador of the Hotel in and outside of the voco Singapore
- Handle queries and complaints in a timely, efficient and diplomatic manner. Record them in outlet log-book and ensure all in house guest feedback are informed to duty manager and logged in the guest profile.
- Identify and suggest all possible ways to increase quality, range and value for money of the all the food and beverage items available throughout the property.
RESPONSIBLE BUSINESS
- In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
- Endeavour to resolve all complaints during shift and logs all complaints in logbook for further follow up
- Supervise cash handling and banking procedures
- Establish and instruct staff in cash security procedures
- Supervise the maintenance of service equipment
- Monitor standards of guest facilities and services
- Supervise functions and outlet service
- Works with Manager on manpower planning and management needs
- To maintain a high Guest service focus by approaching your job with the Guests always in mind and being proactive in a timely manner towards their needs and request
- To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both Guests and colleagues
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance
- To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you
- To maintain high team, focus by showing co-operation and support to colleagues in the pursuit of team goals
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
- Log security incidents and accidents in accordance with hotel requirements.
- Perform other duties as required.
What we need from you
- Nitec in Hospitality Operations and/or Diploma in Hotel Management, Food & Beverage or related field, with 1-year related experience in Hotel Restaurants / Food and beverage Restaurants.
- Oral and written fluency in English. Fluency in another language is an advantage
- Commitment to work rotating shifts, weekends and public holidays.
- Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
