Coordinator Group Reservations

Coordinate the reservations, room blocks and contracts for large groups.  Assist with on-site meetings as needed.  Maintain group blocks, rooming lists and reservations in system. 

At InterContinental Hotels & Resorts^® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
  of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

FINANCIAL RETURNS

• Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
• Prepare for each group’s arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed.      Correctly record group rooms and revenue in the property management system.

• Promote team work and quality service through daily communications and coordination with other departments. 

• Respond to guest concerns or complaints.  Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

PEOPLE

GUEST EXPERIENCE

RESPONSIBLE BUSINESS

• Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations.  Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.

• Maintain accurate filing system for groups and ensure that each group block is traced.

• Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.

• Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries.

• Attend pre-meeting planning meetings or conferences as needed or requested.

• Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.

High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Speak and listening usually while sitting
• Use a keyboard to type in reservation information

Other:

• Communications skills are utilized a significant amount of time when interacting with clients, guests and employees.

• Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports.

• Basic mathematical abilities are used some of the time.

• Computer skills are required.

• May be required to work nights, weekends, and/or holidays.

Rate of pay for this role is $19.00/hr

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.